Amanda Wallace

Experience

• 

  KBC Bank Ireland

  Oct 2001 - Dec 2014

  Led on all training, communications and business activities, with responsibility for the performance of cross-functional teams. Collaborated daily with management and Contact Centre, Restructures, Late Arrears, Legal & Compliance teams / departments.Highlights:-Established the bank’s seminal Training, Communications & Business Effectiveness Department in the Arrears Support Unit (ASU).-Led on all projects and change management initiatives including: Change Management, People, Training and Communications for three major transformational projects in the ASU.-Built and developed diverse teams in the successful execution of complex tasks to demanding deadlines in the wake of a financial crisis.-Designed and embedded a robust Training and Business Effectiveness Framework and managed operational risks via in-depth monthly case reviews.-Devised and executed a Communications Framework, improving flow of information and ensuring conveyance of the right message at events such as town halls, team meetings and large-scale communications events.-Designed, supervised and consistently improved the coaching programme for all Collection Controllers to assure client needs were met.-Created innovative training strategies to meet departmental needs, including objection handling, negotiations and compliance training. Show less

  • Head of Change, Communication & Business Effectiveness

    Oct 2010 - Dec 2014

  • Head of Professional Fee Finance

    Oct 2009 - Oct 2010

  • Head of Direct Mortgages

    Oct 2001 - Oct 2009
• 

  Amanda Wallace Success Coaching

  Jan 2015 - Nov 2019

  Executive Coach, Trainer, Keynote Speaker

  Enhanced and aligned the personal and business journeys of individuals, teams and companies by furnishing them with the skills, strategies, knowledge and mindsets to help them achieve their full potential. Delivered training, workshops and keynote speeches to teams and conferences.Highlights:-Developed and delivered a successful one-to-one Executive Coaching Programme with excellent results and positive feedback.

• 

  CDH Consultants Ltd

  Jan 2015 - now

  Director CDH Consultants Ltd
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  JDX Consulting

  Apr 2019 - Jul 2021

  JDX is a global consulting business specialising in providing solutions in the area of change, remediation, technology and advisory projects.to financial services clients. With offices in London, Dublin, Birmingham, Zurich, Jacksonville, Singapore and New York, JDX is well positioned to support our financial services clients and our insurance clients across multiple geographical locations. http://jdxconsulting.com/Conducting scoping exercises to identify opportunities to shape the people, process, digital and culture to deliver solutions via Change, Remediation, Tech & Advisory projects. Executive Committee Member and SME on organisational restructures, business modelling and redundancy process.Highlights:-Aligned teams, streamlined processes and enhanced operations to bring the business back on track.-Reacted swiftly to COVID-19 regulations and remote working, implementing new business practices, online training and support. Show less

  • Interim Chief Operating Officer

    Jan 2021 - Jul 2021

  • Interim Chief People Officer

    Apr 2019 - Jan 2021