Naresh Gudla, PMP®,SAFe®,CSM®,ITIL®,SRE

Experience

• 

  Infosys

  Dec 2005 - May 2022

  • Responsible for scoping and delivering large projects end-to-end.• Experience in building high-performance, highly available, and scalable distributed systems.• Self-starter, quick learner, and passionate problem resolver.• Anticipating bottlenecks, providing escalation management, anticipating, and making tradeoffs, and balancing the business needs versus technical constraints.• Skilled in risk management.• Passionate for understanding ambiguous, complex problems and driving high-quality, innovative, and robust technical solutions. Show less • Guiding the team in interpreting and applying Agile principles and values.• Guiding the team to become self-organized and cross-functional through retrospective inspection and adaptation.• Monitoring and tracking each project based on the agreed metrics & milestones.• Working closely with Customers, Development Managers, QA Managers, Product Owners, and Enterprise Architects & Sr. Leadership.• Developing a partnership with the Product Owner to gain a strong understanding of objectives, and sustain open dialogue to manage product backlog efficiently• Proactively measuring and tracking all the metrics and checking the schedule against the capacity whether as a team we can meet the schedule and appropriate goals, raising appropriate risks and issues well ahead of time and acting accordingly.• Communicating the overall status of the development to the Sr. Leadership.• Mentoring all the team members for agreed agile practices. • Refining and improving agile processes across the organization. Show less • Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels ofperformance in these processes, accurate reporting, and establishing service improvementactivities when required. • Monitoring, controlling, and supporting service delivery; ensuring systems, methodologies and• procedures are in place and followed.• Accountable for the quality of Service and performance; ensuring future demand fromgrowth and projects is understood and factored into capacity plans for all associatedsystems.• Driving internal and third-party service review meetings covering performance, serviceimprovements, quality, and processes.• Making recommendations for Service Improvement Plans and ensuring actions are followedthrough to completion in a timely manner.• Providing regular and accurate management reporting on IT Service performance.• Effectively delivering/managing Staff Management including recruitment, mentoring, training,target setting, and performance assessment. Show less • Acquired data from primary or secondary data sources and maintained databases/data systems.• Identifying, analyzing, and interpreting trends or patterns in complex data sets.• Working closely with management to prioritize business and information needs.• Developing, enhancing, and integrating Data Warehouses/Data Marts and Business Intelligence Solutions.• Using Tableau to create reports, dashboards, data visualization reports, etc.• Ability to understand and analyze business data requirements to create accurate and flexible logical data models using modeling tools using Power Designer.• Performing structured data requirements analysis and data modeling in support of application development for relational and reporting databases.• Taking a holistic view of the business and its data, (e.g., maintaining re-usable or enterprise data models) while providing detailed project-specific modeling and analysis support.• Designing and implementing process improvements and system enhancements conforming with application and industry best practices to improve effectiveness and efficiency.• Identifying and analyzing data discrepancies and data quality issues and working to ensure data consistency and integrity. • Developing proofs of concept to validate ideas or technologies. Show less • Gathering Requirements and coordinating with various departments to assure satisfactory data content, quality, data integrity, and receipt of desired information.• Identifying and documenting business requirements, preparing Functional Specs working with members of the business and IT teams• QA testing, Writing Test cases, and Conducting UAT (User acceptance testing)• Ensuring all the planning systems are running properly.• Working with DBA in making enhancements to the physical DB schema. Coordinating with DBA in creating and managing the table, indexes, tablespaces, triggers, DB links, and privileges.• Carrying out Defect Analysis and fixing bugs raised by the Users.• Leading critical projects including technical coordination, guiding offshore team members, managing relationships with the customers as well as bottom line responsibility for execution and implementation of the projects.• Developing complex SQL queries and stored procedures, Optimization, and tuning of SQL. Show less • Interacting with Business analysts and translating the business requirements into a technical Specification document.• Managing and deploying a Data Warehouse. • Creating ETL process flow Scripts and working with Developers to automate data extraction.• QA testing, Writing Test cases, and Conducting UAT (User acceptance testing).• Well experienced in data migration of Teradata boxes and other data conversions.• Designing and Creating data cleansing, data conversion, validation, and External loading scripts like MLOAD and FLOAD for the Teradata warehouse.• Experienced in loading data into Data Warehouses/Data Marts using Informatica, Teradata Multiload, Fast load, and BTEQ utilities. Show less • Supervising, monitoring, and participating in the development, maintenance, and implementation of reports.• Managing and leading a small team to ensure that assignments are delivered with high quality and within the stipulated timeline.• Modifying Stored Procedures using PLSQL to support goal calculations and database updates for the Java reports.• Created an Excel macro that will create automatic Balancing reports and send them to the business user.• Providing production support by monitoring the processes running daily.• Converting manual reports to automated documents.• Performing data analysis of the source data coming from legacy systems.• Participating in the audits for security roles and access.• Experienced in relational databases DB2 to compute the calculations by writing DB2 store procedures. Show less

  • Senior Manager Scrum Master

    Jan 2022 - May 2022

  • Manager Scrum Master

    Jul 2017 - Dec 2021

  • Service Delivery Manager

    Jan 2017 - Dec 2021

  • Data Analyst/Senior Technology Lead

    Jul 2015 - Jul 2017

  • Technology Lead

    Oct 2013 - Jun 2015

  • Datewarehouse Developer/Consultant-Technology Analyst

    Jan 2009 - Sept 2013

  • Software Engineer

    Dec 2005 - Dec 2008
• 

  S&P Global

  Jun 2022 - Jun 2023

  Senior Manager

  • Overseeing the data governance program with a focus on the improvement of data quality that helps increase consistency and confidence in decision-making for our internal customers. • Serving as a liaison between Business and Technology teams to ensure that data-related business requirements are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning. • Running projects to identify areas of opportunity with regard to data quality, and lead initiatives to resolve long-standing quality issues. • Helping build and improve workflow that intakes Data Issues and Audit requirements from our internal customers. • Providing thought leadership and participating in projects that involve any of the upstream or downstream data flows and processes. • Providing progress reports to senior leadership and overseeing periodic updates to the Data Governance Roadmap. • Providing expertise and insight on complex, non-routine problems/tasks. • Managing & controlling changes to project scope & timelines. • Solving problems and driving project risks to mitigation. • Engaging with internal stakeholders where there will be an influence but not authority. • Working independently under minimal guidance with regular alignment with cross-functional leadership.• Experienced in Data Governance, Data Stewardship, Data Quality, Data Lineage, Data Classification, and Data Cataloging. Show less

• 

  Teradata

  Jan 2024 - now

  IT Manager

  • Overseeing and leading the technical services and operations for the ServiceNow platform and about 24 other applications within the Global Customer Services applications portfolio.• Communicating information about Incidents & Problems, system patches/changes &Releases.• Managing, testing annually, and executing disaster recovery/continuity of business plans.• Driving the highest standards of service excellence and continuous improvement across operations, processes and technology, with a strong technical background in ServiceNow.• Providing coaching, mentoring, and training for how to best provide technical support.• Working with Level 3 groups to identify knowledge and solutions that can be driven by L1/L2 support.• Identifying solutions that will remove roadblocks, simplify and optimize the team’s work, and collaborate with management to prioritize tasks.• Creating an environment of collaboration within the teams allowing open dialogue and productive solutions for resolving conflicts and communicating organizational impediments to leadership. Show less