Jacob Lettick

Jacob Lettick

Employee

Followers of Jacob Lettick654 followers
location of Jacob LettickOrange, Connecticut, United States

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  • Timeline

  • About me

    Technical Engineer | Travelers

  • Education

    • Amity Regional High School

      2015 - 2019
    • University of Connecticut

      2019 - 2023
      Bachelor of Engineering - BE Computer Science and Engineer Senior

      Activities and Societies: Data Science Club

  • Experience

    • Roll-A-Cover, Int'l.

      Jul 2017 - Aug 2017
      Employee
    • Galvin pools and Backyard Paradise

      Jun 2020 - Aug 2020
      Employee
    • University of Connecticut

      Mar 2021 - Apr 2023
      Employee

      -Work efficiently to find solutions to a vast array of issues that over 30,000 students may inquire about -Communicate effectively with students and parents to help troubleshoot and solve their financial aid related problems

    • The Hops Company

      Jun 2021 - Sept 2021
      Bar Back
    • Travelers

      Jun 2022 - Aug 2022
      Technology Leadership Development Program Intern

      -Worked on the development team for a SOAP API Engine to allow for communication to ServiceNow- specifically state validation for the problem and change tables-Analyzed key performance indicators to develop a report to determine the value of the investment switching from the previous ITSM software to ServiceNow-Conducted intake meetings for platform functionality design and enhancements and developed a strong understanding of company development processes

    • Travelers

      Jun 2023 - now
      Cloud Engineer

      -Implement bidirectional integrations between serviceNow and other platforms -Problem solving and enhancements utilizing javaScript within the serviceNow platform.-Service Catalog item Creation and Enhancement.-ServiceNow Reporting product ownership- conducting consultiation meetings about reporting/metrics/KPIs on the SNow platform.-Project Lead for ServiceNow Vancouver version upgrade.

  • Licenses & Certifications