Jacob Lettick

Experience

• 

  Roll-A-Cover, Int'l.

  Jul 2017 - Aug 2017

  Employee
• 

  Galvin pools and Backyard Paradise

  Jun 2020 - Aug 2020

  Employee
• 

  University of Connecticut

  Mar 2021 - Apr 2023

  Employee

  -Work efficiently to find solutions to a vast array of issues that over 30,000 students may inquire about -Communicate effectively with students and parents to help troubleshoot and solve their financial aid related problems

• 

  The Hops Company

  Jun 2021 - Sept 2021

  Bar Back
• 

  Travelers

  Jun 2022 - Aug 2022

  Technology Leadership Development Program Intern

  -Worked on the development team for a SOAP API Engine to allow for communication to ServiceNow- specifically state validation for the problem and change tables-Analyzed key performance indicators to develop a report to determine the value of the investment switching from the previous ITSM software to ServiceNow-Conducted intake meetings for platform functionality design and enhancements and developed a strong understanding of company development processes

• 

  Travelers

  Jun 2023 - now

  Cloud Engineer

  -Implement bidirectional integrations between serviceNow and other platforms -Problem solving and enhancements utilizing javaScript within the serviceNow platform.-Service Catalog item Creation and Enhancement.-ServiceNow Reporting product ownership- conducting consultiation meetings about reporting/metrics/KPIs on the SNow platform.-Project Lead for ServiceNow Vancouver version upgrade.