Rahul Srivastava

Experience

• 

  Axis Bank

  Apr 2018 - Oct 2020

  Team Lead

  Over 2.5 years of Experience in Tablet technical support/helpdesk/application supportWorking on Customer Service (CS) helpdesk.Working on Technical issue of branches facing any issue. Trouble shooting for client (uploading issues, updation of version, resolving technical issues on tablet).Involved in new project implementation.MIS review.Providing Training to new joinee in Team.Providing resolution to tablet related issue on Adhoc request.Working on urgent Tickets/E-mails of client.Handling issue of user facing any format, wipe,& configure related issue on tablet.Resolving issue between client and branch.Working on unidesk for ticket query.Resolving issue of updation of customer account in tablet.Providing new and recovery of tablet,sim and its accessories to user.Working on life insurance and General insurance policy details to users/clients.Providing training of new feature of application to branches and users.Handling query related to branches. Show less

• 

  DEVtrust

  Jul 2021 - Apr 2022

  Quality Assurance Test Engineer
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  CIGNEX

  Apr 2022 - now

  Senior Software Engineer