Rupam Banerjee

Experience

• 

  Kansai Nerolac Paints Ltd

  Aug 2012 - Feb 2014

  Quality Assurance Officer, Quality

  Roles and Responsibilities:• Assessed incoming raw materials and conducted root cause analysis on non-compliant parts as a Quality Assurance Officer at Kansai Nerolac Paints Ltd.• Implemented quality control methodologies and tools to improve operational efficiency and accuracy in production.• Optimized vendor relationships and maintained compliance with quality standards by managing vendors and documenting rejected materials.• Developed strategies for process improvement, resulting in enhanced efficiency and accuracy in operations at Kansai Nerolac Paints Ltd.Skills: Quality management / Vendor management / Poka yoke and KAIZEN concept application / QMS / Tools and technologies (MS tools, SAP). Show less

• 

  Indegene

  Feb 2014 - Feb 2017

  Associate Team Leader, Patient Support and Engagement Programs

  Roles and Responsibilities:• Successfully led a team of 30 professionals, driving performance and increasing productivity in Patient Support and Engagement Programs.• Monitored and managed the supply chain, ensuring efficient logistics and high customer satisfaction.• Demonstrated commitment to patient safety and regulatory compliance through prioritizing patient counselling and adverse event reporting.• Maximized team productivity through employee training and motivation, while developing strong client and vendor relationships for enhanced collaboration and successful delivery of customized solutions.Skills: Team management (Size: 20+) / PSP Program Operations / Process enhancement / Patient counselling and AE reporting / Client services / Digital innovation / Communication /Tools and technologies (MS tools, Netsuite, Optimax, Cross code). Show less

• 

  Medlife.com

  Feb 2017 - Feb 2018

  Team Leader, Sales Operations

  Roles and Responsibilities:• Played a pivotal role in establishing and setting up a start-up sales team, laying the foundation for business growth.• Drove a team of 40 sales professionals to achieve targets and objectives through effective leadership, training, and performance management.• Achieved a commendable success rate of 75% by identifying customer needs, formulating sales strategies, and negotiating successfully.• Guided revenue tracking and planning initiatives, optimized revenue through dormant leads, and contributed to overall profitability while building a high-performing and dedicated workforce aligned with organizational values.Skills: Team management (Size: 30+) / Sales Operations / Vendor management / Budget management / Supply chain / Business development / Revenue generation / Communication / Tools and technologies (MS tools, Cross code, Prohance). Show less

• 

  Swiggy

  Mar 2018 - Sept 2020

  Team Leader, Central Onboarding and Supply Chain

  Roles and Responsibilities:• Successfully led a team of 70 vendor management professionals, ensuring effective partner assistance and relationship management.• Established and nurtured long-term vendor relationships, resulting in improved automation processes and vendor engagement with quality standards.• Achieved successful launch outcomes for restaurants, stores, and cities through target ownership and efficient on boarding processes.• Streamlined operations, improved stakeholder satisfaction, and enhanced product support through workflow oversight, problem resolution, and exceptional customer and vendor support.Skills: Team management (Size: 60+) / Vendor management / On-boarding and Supply chain / Customer service / Process Automation / Product support / Communication / Tools and technologies (MS tools, Power BI, Prohance, Vymo, Ubuntu, CMS, OMS). Show less

• 

  IQVIA

  Oct 2020 - Oct 2022

  Project Manager, Patient Support and Engagement Programs

  Roles and Responsibilities:• Led a team of 30 professionals in Patient Support and Engagement Programs, ensuring smooth operations and high performance.• Successfully oversaw Patient Support Program (PSP) operations across 20 cities, resulting in improved patient enrolment and therapy adherence nationwide.• Implemented process improvements and effective vendor management, enhancing program efficiency and positively impacting the lives of patients.• Demonstrated expertise in project and program management, stakeholder engagement, and quality assurance, ensuring successful project outcomes and enhanced patient support services on a PAN India scale.Skills: Team management (Size: 25+) / Project management / Vendor management / Budget management / Risk management / Client services / Process Automation / Patient counselling along with conducting meetings and seminars with health care practitioners / Stakeholder management / Digital innovation / Effective communication / Tools and technologies (MS tools, Cross code, MS Projects). Show less

• 

  Sabre India

  Oct 2022 - Jul 2023

  Client Services Project Manager, Global Service Delivery

  Roles and Responsibilities:• Utilize expertise in end-to-end project operations to deliver exceptional outcomes and exceed customer expectations.• Foster long-lasting client relationships and drive customer satisfaction through high-quality service delivery.• Achieve successful project outcomes and generate positive business results through effective communication and collaboration with teams and stakeholders.• Consistently deliver successful projects with on-time delivery, revenue generation, and budget management, contributing to overall organizational growth and success.Skills: Project management / Budget management / Process improvements / Risk assessment / Vendor management / Revenue generation / Global delivery / Client services / Communication / Tools and technologies (MS tools, Salesforce, Google hotel center, Meta I/O, JIRA, Service now, Splunk, Rally, Retailing Insights, Koddi, CBT, MS Projects). Show less

• 

  Novo Nordisk

  Jul 2023 - now

  Global Project Manager

  Roles and Responsibilities:• Identify and Drive Improvement Projects: Proactively identifying areas for improvement within Medical Affairs and take the lead in executing improvement initiatives.• Facilitate Cross-Functional Collaboration: Foster collaboration and communication among departments within GMA-GBS/IO-SO to ensure seamless operations.• Stakeholder Management: Effectively manage relationships with internal and external stakeholders, including vendors, GMA/GBS teams, and global teams in Zurich.• Communication Strategy: Utilize appropriate communication channels to engage stakeholders and ensure transparent and timely information flow.• Work Closely with Senior Leadership: Collaborate closely with the Vice President and Senior Vice President to align strategies and priorities.• Self-Motivation and Organization: Exhibit self-motivation, proactiveness, and exceptional organizational skills to meet project deadlines and goals.• Data-Driven Approach: Leverage data, insights, and metrics to inform decision-making and drive data-driven initiatives.• Vendor Management: Evaluate vendor proposals, manage vendor relationships, and oversee budget management related to vendor services.• Budget Management: Managed project budgets, overseeing financial planning, tracking expenses, and optimizing resource allocation to ensure projects were completed within budgetary constraints.• Global Collaboration and Time Zone Flexibility: Collaborate effectively with teams in different time zones and adapt to time zone differences as needed.• Project Management Excellence: Demonstrate strong project management skills, including project planning, execution, and successful implementation, while working as a cooperative team player. Show less