Grenville Williams

Experience

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  Co-op

  Jan 2000 - Jan 2006

  L/D Manager

  Last role entailed managing 10 Field Based Training Officers. 6 in Scotland, 1 in Northern Ireland and three in North England. The role entailed working with managers to enusre training needs were identified and delivered in accordance with the Organisations cire ojectives

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  Cheshire Fire and Rescue Service

  Jul 2006 - Oct 2007

  Learning and development manager (Interim)

  Ensuring a team of trainers delivered essential training in accordance with the needs of a Modern Rescue Service. Developing and delivering management/leadership development interventions

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  Equalities Human Rights Commission

  Dec 2007 - Mar 2008

  Learning and development manager

  Project management of core programmes to over 1000 employees in the newly formed EHRC

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  AQA

  Apr 2008 - Jun 2009

  Learning and Development Advisor

  Working with senior managers to identify management development needs.Implementing agreed actionsIntroduction of Core Behaviours

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  Great Places Housing Group

  Jun 2009 - Jun 2015

  Learning and development manager

  My most recent post was L and D Manager with a Housing Association based in the North West.The role involved working with managers and stakeholders to identify learning and development needs ranging from induction to management development ,for all levels of the 700 strong workforce. Having identified the needs my role was to provide cost effective solutions. This included design and delivery of a series of management modules branded "managers toolkit" to over 100 managersI managed the Appraisal system within Great Places, and was responsible for designing the current process delivering all accompanying training and ensuring identified learning and development needs were deliveredAs a qualified coach I provided coaching to individuals and teams and also managed the coaching process within the organisation. I led small team that designed a Competency framework for Great Places, and delivered training to over 100 managers in order to support its launchIn addition to management training I was responsible for ensuring that staff received training in a range of subjects including equality and diversity, safeguarding, professional boundaries, mental health awareness and lone working. I ensured that training was delivered by producing comprehensive training plansA major piece of work was project managing a comprehensive Customer service project entitled Striving for excellence this was delivered to in excess of 700 employeesDue to an internal reorganisation I left Great Places in June 2015. Since then I have worked in Manchester Museum, Waterstones books and been cleared to work as a cover supervisor in secondary schools Show less

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  Capita Commercial Services

  May 2016 - Aug 2016

  Learning Solutions Facilitator

  Delivery of induction/ "onboarding" training to new recruits joining as a result of acquiring new business.Training included Introduction to Capita and ensuring completion of mandatory training via elearningThe "onboarding" involved delivery of training to three groups of 15 delegates recruited to work in front line customer service roles within a call centre. Topics covered included company geography and operations, systems and processes, customer service and a range of interpersonal skills.At the end of the training period I worked in partnership with operations to agree comprehensive handover plans to ensure a smooth transition from training to "go live" Show less

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  Crystal Legal Services

  Jan 2017 - Oct 2018

  Operational Trainer
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  Air Products

  Apr 2019 - now

  Customer Service Agent