Carlos López

Experience

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  Protelsa

  Jan 2000 - Jan 2005

  Pre-sales Consultant & Product Manager

  • Team leader of the R&D department. Focused on GPS fleet software applications.• Pre-sales consulting in Spain. Teamwork with sales manager

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  Tango/04 Computing Group

  Jun 2005 - Dec 2015

  • Management of Global Projects Department with a team of senior consultants (project leaders, architects, analysts and designers), reporting to COO and CFO.• Customer relationship management including upselling, negotiation, follow-up and conflict management.• Work with the international partner network in both pre-sales and projects.• Work with the International Sales Manager to improve the partner network.• Recruitment, education, management and coaching of consultant team.• Role objectives definition and revision.Development of the consulting department to accomplish Tango/04 strategy change from selling software applications to selling complex Business Service Management (BSM), Business Activity Monitoring (BAM) and Service Level Management (SLM) solutions.Staff turnover near 0% while managing professional services department. Show less • Project management in EMEA and Asia (projects in companies such as GE Money Bank, Citigroup, Pierre Fabre, Mapfre, UBS, Random House Mondadori, Louis Vuitton Malletier, Nike, Italcementi, Groupe Lagardère, Seur Geopost, ING Nationale-Nederlanden, Arcelor Construction, Ahli Bank of Qatar, Fiatc, First Data, Helvetia, Zurich Insurances, Liberty Seguros, Reale Seguros…)• Pre-sales consulting in EMEA region, working in the sale process with sales directors and account managers.• Redaction of SOWs and documentation to answer to RFPs, RFIs and RFQs Show less

  • Vertical Product Manager

    Jan 2015 - Dec 2015

  • Director of Global Projects Department

    Jan 2013 - Dec 2014

  • Director of EMEA and Asia Projects Department

    Jul 2007 - Jan 2013

  • Project Manager and Pre-sales Consultant for EMEA and Asia

    Jun 2005 - Jul 2007
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  Axa Group Solutions

  Dec 2015 - Apr 2018

  Delivery Manager

  • Service Delivery Manager and SPOC for AXA Seguros for all the services provided from AXA GS Spain• Account Manager and SPOC for AXA Seguros for all the services provided from AXA GS abroad• Negotiation of offers, budgets and contracts, both for project and maintenance services• Follow-up and steerco in front of CIO and CIO’s manager team.• New Business proposals, from design of services till quotation.Increase of Customer Survey results from Neutral to Very Satisfied in one year. Show less

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  Worldsensing

  May 2018 - Apr 2019

  Head of Customer Solution Delivery

  • Management of Customer Solutions Delivery department with a team of senior consultants (project managers and presales engineers) reporting to COO.• Creation, definition, implementation and follow-up of presales and project management processes in the Solutions area• Recruitment, education, management and coaching of project managers and presales engineers’ teamSetup of a new financial and status follow-up of projects, including all related costs producing a more realistic version of P&L and lead a redefinition of the price list of solutions. Show less

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  NOBA

  Jun 2019 - Jun 2019

  Senior Advisory Consultant

  • Strategic consultant for a product definition project in a big account• Tool discovery and analysis, competitors state of the art, documentation of similar experiences and presentation of results to C-levels.

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  I2CAT

  Mar 2021 - now

  • Director of operations

    Sept 2024 - now

  • Director of Digital Innovation Management Office

    Mar 2021 - Aug 2024