Sumit Shahi

Experience

• 

  University of Idaho

  Sept 2018 - May 2019

  Student Video Assistant
• 

  University of Idaho

  Oct 2019 - now

  As an Endpoint Management Analyst, I focus on enhancing the efficiency and reliability of endpoint management within our organization. My role encompasses a range of responsibilities, including the development and management of software packages to ensure seamless installation and updates across the enterprise. I oversee system maintenance by applying updates, patches, and configuration changes to improve performance and security. My responsibilities include managing Active Directory and SCCM for effective user permissions and system configurations, as well as overseeing Apple device management through Jamf. By leveraging PowerShell scripting, I automate routine tasks and streamline workflows, driving operational efficiency and minimizing manual intervention. I also monitor system performance, troubleshoot issues, and collaborate with cross-functional teams to support IT initiatives such as reimaging and upgrading devices. My role is crucial in ensuring that our client endpoints are well-maintained, secure, and perform seamlessly across the organization. Show less As a former Technology Solutions Partner (TSP) at the University of Idaho, I provided comprehensive technology support to faculty and staff, ensuring the fulfillment of the institution's teaching, learning, and research objectives. Key responsibilities included delivering exceptional customer service, maintaining asset records, creating knowledge base articles, and collaborating with various OIT teams to address incidents and service requests promptly. Additionally, I served as the primary liaison and technical advisor for departments and colleges, assisting in finding tailored technology solutions and ensuring compliance with security standards. Show less

  • Endpoint Management Analyst

    Jul 2022 - now

  • Technology Solutions Partner

    Oct 2019 - Jul 2022