Amanda Nichols

Experience

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  ACTIVE Network

  Jun 2010 - Feb 2013

  Client Support Specialist

  • Ensure client satisfaction by providing phone and email support to Active Network clients• Provide on-the-spot product training by answering how-to questions• Provide technical support for Active network products• Identify, troubleshoot and test workarounds for software bugs• Provide regular updates to clients on open support cases• Track and maintain all client communication within a case tracking tool• Escalate issues when appropriate• Analyze client issues, answer questions and provide training on the software• Utilize WebEx to virtually connect to clients to assist with troubleshooting Show less

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  ProTrans

  Feb 2013 - Aug 2015

  Application Support

  • Ensure satisfaction by providing phone and email support to ProTrans employees and customers• Provide technical support for ProTrans employees and customers• Identify, test and troubleshoot for software bugs• Provide updates to internal employees and customers • Track and maintain all communication within a case tracking tool• Escalate issues when appropriate• Test software release candidates • Database Manipulation• Assist with Active Directory to maintain and create new users Show less

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  ILAB

  Aug 2015 - Feb 2019

  Senior QA Analyst

  • Analysis and Design Procedures• Test Execution• Script writing, test plan creation, documentation, procedures/processes and Data Analysis• Track defects and daily/weekly metrics to report to client• Track and maintain all communication within a case tracking tool (TAS, TFS, JIRA, AIM)• UAT, SIT, AdHoc testing

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  TEKsystems

  Feb 2019 - Nov 2019

  Software QA

  • Analysis and Design Procedures• Test Execution• Test case creation, documentation, procedures/processes and Data Analysis• Run daily Stand Up meetings• Track and maintain all communication within JIRA• Agile environment• Identify gaps within the software where there is a need for more extensive testing• Participate in COP meetings

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  GCR Inc.

  Jan 2020 - now

  Quality Assurance Tester
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  Civix

  Jan 2020 - now

  • Product Owner

    Oct 2023 - now

  • Quality Assurance Test Analyst

    Jan 2020 - now