Amanda Nichols

Amanda Nichols

Client Support Specialist

location of Amanda NicholsGreater Indianapolis

Connect with Amanda Nichols to Send Message

Connect

Connect with Amanda Nichols to Send Message

Connect
  • Timeline

  • About me

    Product Owner

  • Education

    • Ivy Tech Community College

      2006 - 2008
      Associate's Degree CIS - Database Management
  • Experience

    • ACTIVE Network

      Jun 2010 - Feb 2013
      Client Support Specialist

      • Ensure client satisfaction by providing phone and email support to Active Network clients• Provide on-the-spot product training by answering how-to questions• Provide technical support for Active network products• Identify, troubleshoot and test workarounds for software bugs• Provide regular updates to clients on open support cases• Track and maintain all client communication within a case tracking tool• Escalate issues when appropriate• Analyze client issues, answer questions and provide training on the software• Utilize WebEx to virtually connect to clients to assist with troubleshooting Show less

    • ProTrans

      Feb 2013 - Aug 2015
      Application Support

      • Ensure satisfaction by providing phone and email support to ProTrans employees and customers• Provide technical support for ProTrans employees and customers• Identify, test and troubleshoot for software bugs• Provide updates to internal employees and customers • Track and maintain all communication within a case tracking tool• Escalate issues when appropriate• Test software release candidates • Database Manipulation• Assist with Active Directory to maintain and create new users Show less

    • ILAB

      Aug 2015 - Feb 2019
      Senior QA Analyst

      • Analysis and Design Procedures• Test Execution• Script writing, test plan creation, documentation, procedures/processes and Data Analysis• Track defects and daily/weekly metrics to report to client• Track and maintain all communication within a case tracking tool (TAS, TFS, JIRA, AIM)• UAT, SIT, AdHoc testing

    • TEKsystems

      Feb 2019 - Nov 2019
      Software QA

      • Analysis and Design Procedures• Test Execution• Test case creation, documentation, procedures/processes and Data Analysis• Run daily Stand Up meetings• Track and maintain all communication within JIRA• Agile environment• Identify gaps within the software where there is a need for more extensive testing• Participate in COP meetings

    • GCR Inc.

      Jan 2020 - now
      Quality Assurance Tester
    • Civix

      Jan 2020 - now
      • Product Owner

        Oct 2023 - now
      • Quality Assurance Test Analyst

        Jan 2020 - now
  • Licenses & Certifications

    • CTFL - Foundations

      ISTQB
      Dec 2015
    • CMT - Certified Mobile Tester

      ASTQB - Official Page - American Software Testing Qualifications Board
  • Honors & Awards

    • Awarded to Amanda Nichols
      OnFire Award iLAB Oct 2017
    • Awarded to Amanda Nichols
      On Fire Award iLAB Dec 2016
  • Volunteer Experience

    • Coordinator, Scheduler, Secretary, Communications Manager

      Issued by DGSA
      DGSAAssociated with Amanda Nichols
    • Fundraising Coordinator

      Issued by DCHS Choir Parent Organization on Aug 2017
      DCHS Choir Parent OrganizationAssociated with Amanda Nichols