Margaret Hodson

Experience

• 

  House of Travel

  Nov 2005 - Jan 2012

  Role Objective:To create accurate and timely reporting for internal and external stakeholders, end to end process documentation and continuous improvement, Data extraction and validation. Key Achievements:• Well know and trusted Key point of Contact for Suppliers around New Zealand• Driving continuous process improvement for the team• Implemented new payment system which cut processing time down from Two week to one.

  • Reporting Adminitrator

    Jan 2009 - Jan 2012

  • Accounts Assistant

    Nov 2005 - Jan 2009
• 

  Department of Corrections NZ

  Jan 2011 - May 2012

  Planning and Reporting analyst

  Department of Corrections is a Large New Zealand Government Department employing around 8000 people.Based in the head office working within the Learning and Development team this role was to assists with the sequencing of learning and development programmes, documentation into annual plans, developing costing models for each programme, and reporting on progress against plans and budgets.

• 

  Nbn® Australia

  Aug 2012 - Dec 2013

  Commercial Reporting Analyst

  NBN Co (National Broadband Network) is charged with rolling out high speed internet across Australia. Original based in the construction commercial and business operations team this role eventually became part of the Finance team, providing detailed analysis on commercial and financial data, including budgeting, cost per premise, and KPI reporting.

• 

  SKILLED Group

  May 2014 - Jun 2015

  Reporting Analyst

  SKILLED Group Ltd is one of the largest workforce suppliers in Australia working across multiple industries including Mining and Nursing. My role sits in the Finance area in the Group Reporting Team.Role Objectives:To provide weekly monthly and quarterly reporting to the executive team and wider business. This role initially started out as a six month contract but was changed to permanent with in the first two weeks.Achievements• Charged with documenting team procedures and completing process documentation for all current reporting• Implemented a new Client survey process leading to a 50% improvement in response rate, more accurate data and Reporting metrics on the process, providing a clear picture where the process has sticking points, allowing management to work with effected areas of the business to improve processes.• Rebuilt existing reports to better suit the audience, at the same time resolving long standing data issues and identifying next steps to implement. Show less

• 

  Le Bop Melbourne

  Oct 2014 - now

  Dance Teacher

  Le Bop is a competitive modern partner dance. I am part of a 14 person teaching team that runs classes for beginner through to advanced dancers in group or private settings. We are also involved in promotion activities and dance competitions where we compete and perform routines. This all takes place on weekends or after normal work hours.

• 

  GreenSync

  Jul 2015 - Jul 2018

  GreenSync is a high growth technology company in energy demand management, pioneering a wide range of new business models and Cloud based services at the ‘Grid Edge’. With advanced analytics and network services for utilities, along with control and storage enabled services for large commerce and industry, we are building the platform to reshape the energy grid over the coming decades.Role Objectives:Set up fully functional internal operations department, facilitate customer journey through software to allow for implantation of full operation team. GAP analysis and resolution on software platform for specific project requirements. Work with the Technology team to gather project requirements and turn them into system features. UAT testing and test plan development.Achievements• Training and implementing five-person operations team• Designing end to end internal and external operations training program• Taking two end customers for initial software training to full operational team implementation• Key analyst on major company project charged with working with the Tech and project team to resolve system gaps and design process flows for operational requirements Show less Role Objectives:Document and refine operational processes while keeping the company’s customer facing operations working. Working with the Technology team to resolve system/Client incidences. Produce data models and analytics on potential clients and their energy requirements. Work with the Technology team to gather customer requirements and turn them into system features. UAT testing and test plan development. System user documentation. Customer Training and providing key contact and support for customersAchievements• Scooping and testing full software solution on co-development project using agile methodology• Completing complex analysis on battery project allowing for decision to be made equipment to be installed vs cost benefits to clients• Implemented end customer training program – leading to most successful summer programs in company history• Developing clear system documentation and an internal knowledge hub. Allowing for greater overview of software features among non-technical staff and external customers• Acting as interim Product owner, helping to drive the direction of the product for our clients Show less

  • Senior Business Analyst

    Sept 2017 - Jul 2018

  • Business Analyst

    Jul 2015 - Sept 2017
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  Alinta Energy

  Sept 2018 - May 2020

  Digital Business Analyst

  Alinta Energy is a leading Australian utility with over 700 employees across Australia and New Zealand and over 1 million combined electricity and gas retail customers across Australia. We have been supplying energy to customers for over 20 years.Role Objectives:Working within an agile team in traditionally waterfall business to create positive change for our customers and the organization. Working closely with Retail Business, Digital Services and Digital Marketing leaders to understand the business and customer problems, objectives and goals. Translating requirements into user stories preparing the backlog to ensure there is a continuous pipeline of work for delivery teams and support delivery through to execution phase to ensure successful implementation.Achievements● Implemented and lead BA team stand ups, showcases, and knowledge sharing sessions● Created a Discovery plan process and document, and Implemented use of the process with whole BA team● Implemented large scale regulatory changes that required working with teams across the business in both Agile and Waterfall delivery methodologies. Resulting in digital team’s work releasing in line with the rest of the business● Took initiative to implement new team processes and show leadership within the team, to insure continuous improvement opportunities for all Business Analysts Show less

• 

  Performio

  Aug 2020 - Oct 2023

  Role Objectives:Working within a Product Trio assigned to a specific value stream I worked to deliver value to our customers by providing a product perspective helping to find a balance between customer needs and business needs. Involved throughout the development lifecycle from ideation to launch. This required building out a value stream roadmap, feeding in information for broader product strategy discussions, making trade-off decisions, coordinating go-to-market activities, and helping find compromise between Design and Engineering to provide the best outcomes. I worked across both customer-facing Product Trio’s and more recently in a more technical team focused on infrastructure and systems.Achievements• Implemented new to the company go to market strategies including a user-level feature toggle, that enabled customers to switch between the old and new product navigation over a transition period to allow for easier uptake• Struck a balance between business and customer needs to improve on the existing reporting feature, ensuring a better user experience while not over-investing in the work as a new potential replacement feature was being built• Identified a need to help improve sales demos to increase win rates and developed a first impressions roadmap, focusing on uplifting pages of the product most seen in an initial sales demo• Embedded product thinking in a highly technical team, but helping them see the value in a product trio and realigning their priorities and initiative with the focus being what value does this deliver to the customer and how does this fit in with the company product strategies and overall Show less Role Objectives:A combination of Business Analyst and Product owner roles I helped to run daily operations of the development team keeping initiatives on track and running/improving agile practices. Coordinated requirement definition and discovery efforts and ensured the team was building the right solution for the business and our customers, and managed the Bug backlog prioritising bugs and ensuring the right things got fixed in an appropriate time frame.Achievements•Used data available to build a short-term roadmap for the team after the existing product manager left in my third week•Implemented new processes and improved on existing agile practices to scale as the team doubled in size while keeping value flowing to customers•Reviewed and reduced the existing backlog of bugs and introduced a new prioritisation method, to enable getting better value to customers faster Show less

  • Associate Product Manager

    Oct 2021 - Oct 2023

  • Product Analyst

    Aug 2020 - Nov 2021
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  MUFG Pension & Market Services

  Nov 2023 - Jun 2024

  Data Product Owner
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  Tally Group

  Jul 2024 - now

  Product Owner