Keith Greats, MSCSIS

Experience

• 

  University of North Carolina Wilmington

  Jan 2007 - Jan 2009

  Post Office Student Assistant
• 

  University of North Carolina Wilmington

  Feb 2009 - Jun 2013

  Educated students, faculty, and staff on the usage of IT resources used by the university. Additionally, provided continuous customer service and support to a university community troubleshooting issues in network connectivity, domain access, and other technical areas on Windows and/or Mac operating systems over the phone or in person

  • Technology Assistance Center Support Technician

    Nov 2010 - Jun 2013

  • Technology Assistance Center Student Worker

    Feb 2009 - Nov 2010
• 

  Fidelity Investments

  Jul 2013 - now

  Responsible for provisioning access for firm-wide external clients; allowing their authorized employees to access enterprise resources on the Plan Sponsor Webstation (PSW) platform. Act as project lead, engaging automation development team in a constant effort to identify and onboard automated solutions to reduce manual efforts in provisioning access. Developed automated processes using Blue Prism application, saving >6 hours/day of access provisioning Provisioned internal access for various applications and databases within the Workplace Investing (WI), and Personal Investing (PI) organizations. Acted as the Access Operations team's liaison in new work intake initiatives onboarding new applications and databases. Maintained existing programs and databases using COBOL programming language and DB2 SQL

  • Senior Cybersecurity Consultant: Access Management

    Jul 2019 - now

  • Senior Cybersecurity Consultant: Process Automation Developer

    Jul 2017 - Jul 2019

  • Technology Risk Analyst

    Sept 2015 - Jul 2017

  • Associate Mainframe Developer

    Jul 2013 - Sept 2015