Sam K.

Experience

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  Carroll Community College

  Aug 2014 - Dec 2019

  Information Technology Specialist

  -Provided Tier II support for Windows/Mac OS such as trouble shooting event logs and managing physical repairs of hardware. Project management efforts included campus wide hardware and software installations that would result in minimal down time for instructors and students. -Served as the critical point of contact for large public events for local communities such as Boy Scouts of America, Carroll County Town Hall and many of the college’s donation and charity events. -Expanded technical skills by diversifying my experience in various audio-visual technologies in order to ensure a smooth experience for local artists, students and AP presentations. Show less

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  Nexion Health

  Sept 2020 - Mar 2022

  Information Technology Technician

  -Developed an in-house IT team and ticketing system as the company switched from a vender-based IT department. Coordinated and led the helpdesk team in vital migration processes such as remote Autopilot deployment.-Managed Azure Active Directory and Microsoft Endpoint Manager to create a secure model for the new remote environment challenges. Assisted Senior Administrator in improving the internal structure of the company’s SharePoint.-Hosted training classes to provide end-users and assisted with the transition from a Citrix based environment to an Office 365 environment. Training included 45-minute lectures, Q&A, live demos and 1 on 1 mentoring for employees that needed additional assistance. -Individually coordinate and fulfill all company equipment requests. Communicating with venders and resellers to reduce equipment costs and delays in shipping times. Advised IT Director about new technologies that have cut costs and save approximately $120,000 last year. Show less

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  Mathematica

  Feb 2022 - Mar 2024

  Information Technology Infrastructure Engineer

  -Primary point of contact for server related needs in our Service Now platform. Handled the majority of Exchange, Outlook and Active directory related tickets such as shared mailbox or distribution group creation and management.-Focused on user needs and prioritized tickets in order of urgency.-Authored both internal department documentation and companywide KBA articles. Department documentation outlined on workflow improvements or the development of new tasks.-Company KAB’s highlighted best practices for navigating hybrid workspace and maintaining smooth communication channels in a virtual workspace. -Extended hours when necessary to ensure users were offboarded securely to ensure audit compliance.-Coordinated with Service Now team to implement new task workflow to improve quality of more complex user requests and cross department communication. -Supported end users’ needs with Office 365 related issues as the company transferred from an on-premises Exchange server to an EXO environment. Show less

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  CISPOINT, Inc.

  Apr 2024 - now

  IT Support Specialist