Henry Meadows

Experience

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  Trendar (formerly TransNet)

  Feb 1988 - Jul 1989

  Programmer

  Programmer for POS systems for Truckstop/Trucking Industry. Company was located in Nashville TN. Company was formerly known as Transnet, Inc.

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  Cumberland University

  Feb 1989 - Dec 1999

  Assistant Professor - Computer Information Systems

  Taught a variety of information systems classes from Introduction to Computers through Systems Analysis & Design.

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  Shop At Home Network

  Jan 2000 - Aug 2000

  Functional Analyst

  IT Analyst responsible for generating reports on financial data.

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  Cendant Travel Services

  Aug 2000 - Dec 2006

  Oversaw curriculum development and communication to travel agents representing Cendant Travel Services, CheapTickets.com, Neat Group, and Lodging.com. Developed applications in Visual C++ for Cendant Travel. Worked with Sabre and Apollo GDS systems.

  • Communications Manager, Training

    Jul 2002 - Dec 2006

  • Software Developer - Cendant Travel Services

    Aug 2000 - Jul 2002
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  ORBITZ

  Jan 2007 - Dec 2015

  • Managed a team of trainers and process specialists supporting the Orbitz Partner Network and Orbitz for Business lines of business.• Led training development for the launch of Bank of America’s loyalty travel rewards program.• Managed SumTotal LearningMaestro LMS for over 1,000 contact center agents.• Successfully migrated training content from the Travelocity Partner Network integration into the Orbitz Partner Network.• Collaborated with cross-functional teams (Technology, Quality, Workforce Management, Account Management, and Vendor Management) to implement new partners and enhance existing programs.• Managed vendor training for American Express partnership and Orbitz for Business. Show less

  • Manager, Training - Global Customer Experience - Orbitz Partner Network

    Apr 2014 - Dec 2015

  • eLearning Architect and LMS Administrator -- Orbitz Worldwide

    May 2012 - Apr 2014

  • Lead eLearning Developer -- Orbitz Worldwide

    Jan 2011 - May 2012

  • Process Manager -- CheapTickets

    Jan 2007 - Jan 2011
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  Expedia Group

  Jan 2016 - Apr 2024

  Sr. Learning Experience Designer and LMS Administrator

  • Designed innovative learning activities using the Articulate 360 suite, Vyond, and other tools covering areas of flight product and processes, lodging product and processes, quality assurance measurement and coaching.• Collaborated closely with Product Management, Service Delivery, and Lines of Business teams to create learning content supporting customer service agents using voice, phone, chat, and back-office processes.• Coordinated the LMS migration from Cornerstone to Adobe Learning Manager.• Participated with the Knowledge management team to migrate knowledge base articles to a new platform relying on proficiency in HTML authoring.• Managed over 15,000 contact center agents and over 1,000 learning modules on Adobe Learning Manager and Cornerstone On Demand LMSs.• Performed quality control on 30 Articulate Rise courses developed by 3rd party company for onboarding initiative with a focus on learning design, content relevance, and processes. Show less

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  Belmont University

  Dec 2024 - now

  Adjunct Instructor
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  Travelmation

  Dec 2024 - now

  Independent Travel Agent