Tiffany C. Joyner, MBA

Experience

• 

  Residence Inn

  Jan 2007 - Jan 2008

  Sales Manager

  January 2007 ­ January 2008) Identified industry trends, market conditions, and competitive set, negotiated and closed on business best suited for the market conditions and hotel's need i.e. closed on $1,046,000 worth New and Group Business 2007 and finished 117% to goal for all accounts 2007 Maintained community relationships in efforts to support and build sales opportunities i.e. member of Annapolis Chamber of Commerce and Junior League of Annapolis Understood the target customer and their business; Created contracts and marketing as required Used sales resources and administrative/support staff effectively, including off property sales channels i.e. booked over $120,000 revenue utilizing a front desk incentive program. Show less

• 

  Residence Inn by Marriott

  Jan 2008 - Oct 2008

  Assistant General Manager

  January 2008 ­ October 2008) Developed, built, and guided teams with motivation to improve service i.e. implemented "Thank You Piggy Bank" for associates to thank each other Facilitated service training classes for associates, goal setting for service scores with incentives; Raised Guest Service Satisfaction scores 2% overall Coached staff and others to improve knowledge and skills i.e. implemented "One on One" program for guidance, training, and development for associates wishing to create a career path Communicated with supervisors, peers, or subordinates i.e. conducts Leadership Review meetings once a week with Leadership team Administered incentive based programs to reward associates i.e. created "Brag Board" for guest comments to be displayed, recognition in Daily Huddles of exemplary performance Show less

• 

  Renaissance Hotels

  Oct 2008 - Oct 2010

  Sales Manager

  October 2008 ­ October 2010) Member of 100% Club for Crestline Hotels and Resorts for making 117% of Sales Goal Quarter 1 2010. Maintains client database (Delphi) for Prospecting and Follow up calls with more than 700+ clients and contacts Services and Manages events of 34 rooms and under, receiving a score of 100% for 2009 for Overall Satisfaction, Experienced a Problem score of 11%, and Sales Phase Score of 100% according to Event Satisfaction Surveys Increased quarterly revenue achievement by 50% while taking on the additional role of Event Manager Creates and Updates Power Point Presentation used in Office Visits and Trade Shows, to represent Renaissance Portsmouth Increased the Business Transient Market by 200+ room nights, due to relationships built through Group Sales Creates Quarterly Newsletters for Promotion and Advertising Increased the Sports Market during Need time of the hotel by $67K+ for weekend business Lead and Developed Themed Blitzes for Quarters 1, 2, and 3 for 2009. Assisted Sales Team with building 300 total room nights for 2008, and 2000+ total room nights 2009, bringing in a total of 400K + in Net Definites. Involved in Community Organizations in order to promote and increase sales opportunities i.e. Show less

• 

  Bryant and Stratton College

  Sept 2009 - Mar 2011

  Admissions Representative/ Adjunct FYE Facilitator

  Recruit ,validate, and enroll new students Provide information regarding the admission process to the candidate students Answer admission queries either by direct conversation or by telephone or by email Assist the student by clarifying the institutions' internal processing and providing them information about financial aid Organize promotional programs, grants, presentations, and ecommerce for the College Partner with Federal and State Government entities to ensure educational programs meeting their criteria are advertised Travel to promote the Colleges' specialized programs as well as represent the external activities of the institution Assist the institution registrar in finalizing the accounts and transferring additional college credits Conduct regular board meetings providing the latest results within the admissions departments Show less

• 

  LTD Hospitality Group

  Mar 2011 - Oct 2012

  Senior Sales Manager

  SMERFE Market

• 

  Crowne Plaza Hampton Marina Downtown

  Feb 2013 - Jan 2014

  Sales Manager

  Federal, State, and Local Government TravelHampton UniversityVisiting SportsEducation

• 

  Landmark Hotel Group

  Feb 2014 - Jun 2015

  Director of Sales
• 

  Wyndham Hotel Group

  Jul 2015 - Jan 2017

  Director of Sales and Marketing

  Responsible for overall Marketing, Sales strategy, Revenue Management, Relationship building, Problem solving, Hospitality, Leadership, Team building, and Customer relations

• 

  Atrium Hospitality

  Jan 2017 - Jun 2021

  Corporate, Government, and Military Sales Manager
• 

  Hampton University

  Jun 2021 - Nov 2023

  Title III Administrator
• 

  Jacaruso Enterprises Inc.

  Aug 2023 - Jan 2025

  Regional Director of Sales And Marketing

  Supporting proactive and reactive sales duties and revenue generating activities for multiple hotel brands. 17 Years of Experience in Hotels in roles such as Director of Sales and Marketing, Assistant General Manager, Senior Sales for Government, Corporate, and SMERFE Manager. Experience in Marriott, Hilton, IHG, Choice, and Wyndham