Experience

• 

  New balance athletics, inc.

  May 2015 - Sept 2020

  Customer service representative

  Performed on a team of 20 customer service reps which handled approximately 500 inbound calls per day. Assisted with the company’s customer acquisition and retention efforts by increasing the number of customers that would convert from other brands by 3% in 2019.

• 

  Diffrent is power, llc

  Nov 2017 - now

  Owner/designer

  Sole owner and operator of a clothing business driven primarily by e-commerce. Since forming the business, I have been able to increase sales by 10% year over year, in addition to creating brand material and cultivating partnerships and relationships with other businesses in the industry.

• 

  New mexico african american tobacco prevention network

  Feb 2022 - now

  Graphic designer

  Developed three layouts that can be utilized interchangeably in print and digital media formats using Adobe Photoshop. Additionally, I have crafted media graphics that promote healthy habits for an upcoming campaign.