Suprayitno, AOS

Experience

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  PT. Telkomsel

  Aug 2006 - Aug 2008

  Customer Care By Online
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  PT Telexindo Bizmart

  Aug 2008 - Jan 2011

  Senior Technical Advisor @PT Acer Indonesia

  - Supervise customer service team in implementing all activities in order to be aligned with the prevailing system and procedure so as to achieve the agreed level of SLA and CSI. - Supervise the activities in customer sevice function in order to ensure the implementation aligned with the prevailing system and procedure. - Provide advise to solve the problem in handling customer complaint in order. - Collect and Analyze data from all transaction customer service for get performance, review performance and improvement.- Supervise Technical Support team in all activities , advice to solve the problem handling troubleshooting customer unit.- Reporting ( daily, weekly, monthly ) direct to Manager Operational Show less

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  PT. Mitra Buana Komputindo

  Jan 2011 - Mar 2013

  Inventory Coordinator

  - Monitoring and controlling inventory integrity. - Maintaining product identification and location program. - Researching inventory discrepancies and making necessary corrections. - Managing the inventory control function at the site. - Responsible for overseeing physical inventories/cycle counts/random or receipt audits/reconciliations. - Tracking, and reporting non-conforming product. - Resolving inventory problems in a timely manner. - Documenting and controlling aged & damaged product. - Ensuring all labeling requirements are met in a timely manner. - Maintaining Inventory Accuracy Metrics and associated reports for management (and client as appropriate). - Coordinate and Integrate efforts across operational departments to enhance inventory accuracy. - Handling & Advice Troubleshoot Hardware user problem - Repair & Advice Hardware User Problem ( IT Hardware ; PC, Notebook, Printer, Router, ) - Managed Fixed Asset Stock ( IT Hardware ; PC, Notebook, Printer, Router, ) - Managed Shipping unit to Customer - Make cooperation with Expedition Company Show less

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  PT DUTA DATA SOLUSI

  Mar 2013 - Feb 2014

  Assistant Manager Data Centre
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  PT Dwimitra Ekatama Mandiri

  Feb 2014 - now

  Project Manager
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  PT. Dwimitra Ekatama Mandiri

  Jan 2017 - now

  Consultant
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  PT Stulz Air Technology Indonesia (Stulz Indonesia)

  Feb 2020 - now

  Project Manager

  - Collaborate with engineers, architects etc. to determine the specifications of the project- Negotiate contracts with external vendors to reach profitable agreements- Obtain permits and licenses from appropriate authorities- Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations- Plan all construction operations and schedule intermediate phases to ensure deadlines will be met- Acquire equipment and material and monitor stocks to timely handle inadequacies- Hire contractors and other staff and allocate responsibilities- Supervise the work of laborers, mechanics etc. and give them guidance when needed- Evaluate progress and prepare detailed reports- Ensure adherence to all health and safety standards and report issues Show less