Talk to sales Try for Free
Dylan Lim

Dylan Lim

Service Consultant

Followers of Dylan Lim558 followers
location of Dylan LimPetaling Jaya, Selangor, Malaysia

Connect with Dylan Lim to Send Message

Connect

Connect with Dylan Lim to Send Message

Connect

  • Timeline

  • About me

    Business Development & Partnerships | Key Account Management | Merchant Acquisition & Activation

  • Education

    • Monash University

      -
      Bachelor of Business Accounting and Banking & Finance Distinction Average

      Activities and Societies: Badminton Club, Malaysian Student Association at Monash Caulfield. - Represented Monash University for Colour Run event as a volunteer- Won a 'Murder Mystery' challenge organised by Malaysian Students Association of Monash Caulfield- Participated in the annual badminton competition.

    • Monash University Malaysia

      -
      Bachelor of Business and Commerce Accounting and Finance Distinction Average

      Activities and Societies: - Member of Monash Business Club Started Year 1 of my Bachelor Degree in the Malaysian Campus. Scored a Distinction average with a Weighted Average Mark of 72.3%. Transferred to the Caulfield campus in Melbourne, Australia to complete the rest of my units and graduated in July 2016.

  • Experience

    • AMP

      Jan 2017 - Jan 2018
      Service Consultant

      - Develop and maintain an in-depth knowledge and understanding of Corporate Superannuation, Investment and Mature products including the constant changes in Australian legislation as well as organisational environment to be able to provide informative, accurate and up-to-date answer to customer and Financial Adviser - Add value to each customer interaction by understanding the customer needs and adapting to provide the best service approach- Assess and calculate tax return on non-concessional superannuation contribution, escalate complaints to the complaints tribunal, process payments in and generating statement of advice- Focus on identifying retention and growth leads- Constant high achiever key performance metrics via Net Promoter System and First Contact Resolution- Confidently navigate and source information from multiple internal systems and reference materials- Communicate in a professional and approachable manner, that can be easily understood Weniger anzeigen

    • Hong Leong Bank Berhad

      Jan 2019 - Jan 2021
      Account Relationship Manager Payment & Merchant

    • Grab

      Jan 2021 - now

      • Business Development & Partnerships Manager

        Jan 2023 - now

      • Key Account Manager

        Jan 2021 - Jan 2023

  • Licenses & Certifications

    • Certificate of Barista Course

      Aug 2015