Trysher Nong

Experience

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  SYNNEX

  Oct 2013 - Apr 2017

  1, Responsible for CISCO CIN program’s daily Business skill and Soft-skill training. Have rich training experience.2, Build up new training structure and inspire team members’ potential for their further development.3, Good cooperate with other function teams which contribute a lot for team performance. 1, Manager a team of 25+ people to support Cisco Frontline and TAC Frontline. Maintain operation efficiency and develop team capability to achieve good KPI. 2. Take partial QA and BA job while covering TM role. Have Quality Assurance and Business Analysis skill. Work as a Cantonese Agent in Cisco CIN program. Responsible for Cisco Frontline and Technical Frontline communication with Hong Kong and Macao customer. Become local trainer 3 months later to deliver business skill for new hire.

  • Training Manager

    Jun 2015 - Apr 2017

  • Team Manager

    Jul 2014 - May 2015

  • Cantonese Agent and Local Trainer

    Oct 2013 - Jul 2014
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  Cisco

  May 2017 - Jan 2020

  Quality Assurance Manager/ Process SME

  Acting multiple roles in Cisco Technical Support Center. Have strong ability to work under high pressure and multi-task.1, As Quality Assurance manager, responsible for driving support quality and customer satisfaction. Ensure team compliance with company code of conduct. Be a core member helping team to pass various of external and internal audit, such as ISO27001、JD Power.2, As process SME, responsible for process formulation and optimization, new hire process training, team process update etc. Lead for G.China TAC Process Professional Program.3, Provide operational support to G.China TAC Director. Focus on business analysis (daily business report such as MBR, QBR, YBR), project documentation and routing operation. Show less

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  Airbnb

  Feb 2020 - now

  Regional Quality Lead