Nataliia Okhmat

Experience

• 

  PrivatBank

  Jan 2008 - Jan 2010

  Business Trainer at PrivatUniversity

  Personnel Training and Development: • design and realization of the programs in corporate training system for top and middle-level managers; • analysis of training programs efficiency; • e-learning courses development for Bank employees.10 programs in management, sales and customer service were realized (over 800 training hours).Skype-coaching for the Bank branches heads was developed and implemented in order to increase business efficiency. Results of the coaching: • increasing customer base of the branches; • growing professional level and competence in managing subordinates and selling Bank products; • guiding the Bank branches heads to successful problem solving and flexible behavior; • increasing in general front office branches rating.Over 400 coach sessions for the managers of branches were held. Show less

• 

  Chicken HUT

  Feb 2010 - Oct 2010

  Head of the training department

  • the franchisee training program, which provided 5 restaurants opening, was introduced;• the service standards were developed and implemented through training;• franchising package was formulated for partners;• the team for managing franchising network was recruited and formed.

• 

  Idea Bank (Getin Holding S.A. group)

  Jan 2011 - Jan 2012

  Head of the training Sector at the retail business department

  The project was launched to open a bank branches network in the Eastern and Central regions of Ukraine (20 branches were opened, more than 100 newcomers were trained): • basic Training Centre was established; • team of 3 trainers was recruited and formed; • the banking products sales and customer service standards were improved according new objectives; • e-learning format for the front line employees was launched.In order to restructure the Bank loan portfolio, the training program for territorial vindicators was developed, implemented. Show less

• 

  Ukitech ArtToolBox

  Oct 2012 - Mar 2013

  Project Manager

  The public beta version of real estate management software released: • aligning the purpose, content with the project customer; • project planning, managing customer’s expectations; • recruiting the project team members, IT-engineer, marketer; • formulation and distribution of tasks among project team members (6 people).

• 

  OLIMP Ukrainian Alcohol Company

  Apr 2013 - Jul 2015

  Business trainer, Coach

  The sales development plan was formed and implemented in coperation with the Regional Director. It focused on the sales team actions, the distribution companies sales teams (12 numbers) of the Western region, Kyiv and Odessa branches: • sales team was formed; • personnel skills were transformed into a business result: growth of quantity and quality distribution; • communication and implementation of the top management decisions; • the sales team competencies model was developed and implemented; • training programs were designed, conducted and evaluated; • onboarding and induction for the mid-level managers; • sales team coaching. Show less

• 

  Tenmark Ltd / Trox AB

  Aug 2016 - Apr 2018

  HR manager

  Built HR processes from scratch at manufacturing company of 400+ employees , which led to the following business results: • employees number increased from 285 to 420: two new production groups and the engineering department were launched; • the employer-brand was presented on the labour market; • the rate of unplanned absence level dropped to 7%; • eNPS increased from - 69% to -26%; the number of company promoters grew to 24%; • owing to developed training, employees English proficiency level improved from Beginner (A1)to Elementary (A2); • salary levels were aligned with the external labour market; • the organizational structure was set up.The salary system for employees of production unit was developed and introduced in accordance with personal qualifications and team results.The certification audit ISO 9001: 2015, product audit from Volkswagen Group were passed successfully. Show less

• 

  Kronospan

  Jan 2019 - Jun 2023

  Head of HR Department

  • coordinating HR activities for 2 sites: Novovolynsk (active production plant), Rivne (new investment project);• implementing the 200 mio investment project through successful talent acquisition strategy;• effective recruiting for the start up of new OSB-production line – acquired headcount: 70 ppl;• contributing to the corporate strategy, whilst ensuring efficient and streamlined HR and business processes;• reporting according to local standards, taking careful notice of the Kronospan standards and policies;• establishing personal development plan for HiPo(s);• designing organizational charts and structuring operations for management onboarding; • building the employer brand. Show less