Krissa Hernandez Reddell

Experience

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  Vanguard Airlines

  Jan 2000 - Nov 2001

  CSA

  Checked in passengers and ensured accurate listingsCoordinated boarding of aircraft Communicated effectively with customers and fellow team members to ensure consistent and positive work flowDemonstrated poise and flexibility in stressful situations Panhandle Community Services-Gering, NebraskaChecked patients into health clinic by obtaining vital signs and details of health conditionScheduled patients and prioritized urgency of careFiled patients charts and organized paperworkAnswered phones and billed patients Show less

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  Russell Stover Chocolates

  Sept 2006 - May 2007

  CSR

  Supervise up to 3 employeesCalculate beginning and ending cash drawersReconcile and prepare deposit for bankInventory existing product for ordersReceive deliveries and compare to order requestsAnalyze daily sales to ensure proper staffing

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  UMB Bank

  May 2007 - Feb 2008

  Teller

  Complete transactions for accountsQuote rates for loans and CDsSell customers on benefits of credit cards, loans and other accountsWait on customers via telephone or in person

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  Isle of Capri Casinos (acquired by Eldorado Resorts, Inc.)

  Mar 2008 - Mar 2011

  Dual-Rate

  Instruct players how to play a variety of table gamesCorrectly pay winning bets and collect losing betsSupervise 5-6 tables at a time

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  USA800, Inc.

  Oct 2012 - Feb 2013

  Customer Advocate

  Act as an advocate for each customer while balancing customer need against company prioritiesAnswer all calls promptly with a high level of professionalism and courtesy; accurately & efficiently provide all product and/or service information using available resources.Maintain call control to efficiently handle all calls.Effectively maneuver through scripting and various computer and web based applications.Remain knowledgeable and up to date on all new clients, programs and script changes.Must be able to multi-task using several applications at once, and handle data entry.Must work scheduled hours, while keeping unscheduled time off & absences to a minimum.Meet or exceed all client expectations. May include meeting specific sales targets and quality scores.Understand and adhere to all policies and procedures as outlined by USA 800. Show less

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  Internal Revenue Service

  Feb 2013 - Apr 2013

  Data Entry

  Input paper tax returnsMeet daily, weekly, and monthly quotas

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  Katie & Kompany

  Aug 2014 - Feb 2017

  Personal Assistant

  Deliveries, Pick-ups, Companion Care, House Work, Embroidery

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  City of Raymore, Missouri

  Sept 2017 - Jul 2018

  Court Clerk
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  ReDiscover

  Oct 2018 - now

  • Peer Team Lead

    Dec 2022 - now

  • Family Support Specialist

    Aug 2019 - now

  • Certified Peer Specialist

    Oct 2018 - Aug 2019