Jason Singer

Experience

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  Spring Mobile

  Jul 2011 - Aug 2014

  Senior Wireless Consultant

  Sold wireless devices and services to clients, exceeding salestargets by through strategic upselling and cross-selling,contributing to company's overall revenue growth.Delivered exceptional customer service, leading to 15% increase incustomer retention and positive word-of-mouth referrals.Mastered wireless product knowledge across all carriers, leading to20% faster resolution of client inquiries and 25% increase in upsellopportunities.

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  CreditRepair.com

  Aug 2014 - Dec 2015

  Senior Credit Consultant

  Assisted hundreds of clients in achieving financial goals throughcredit score improvements and debt negotiations, leading toincreased customer satisfaction and referrals.Improved credit review processes, resulting in a 5% surge incustomer satisfaction and a stronger rapport with clients due tofaster service.Improved credit approval rate by 20% through strategic policyrecommendations, resulting in increased revenue and customersatisfaction.

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  Dealertrack

  Feb 2016 - now

  Sr. Technical Support Representative

  Achieved 10% improvement in first call resolution rate, reducingescalation instances and improving client experience, consequentlyboosting team productivity and morale.Assisted in boosting client satisfaction and retention by at least 15%through prompt issue resolution and proactive follow-up.Improved customer issue resolution time by 10% by developing anddelivering customized training programs, resulting in increasedteam efficiency and productivity.Increased client satisfaction and retention by 15% through proactiveissue resolution and relationship building, leading to a strongercustomer base and higher revenue.Contributed to implementing and updating a knowledge base,resulting in 30% reduction in client inquiry resolution time andincreased productivity for the support team. Show less