Jason Singer

Jason Singer

Senior Wireless Consultant

Followers of Jason Singer65 followers
location of Jason SingerWest Jordan, Utah, United States

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  • Timeline

  • About me

    Sr. Technical Client Support Representative

  • Education

    • Red Mountain High

      -
      High School General
    • Salt Lake Community College

      -
      GED GED
    • University of Arizona Global Campus

      2019 - 2023
      Bachelor's degree Information Technology
  • Experience

    • Spring Mobile

      Jul 2011 - Aug 2014
      Senior Wireless Consultant

      Sold wireless devices and services to clients, exceeding salestargets by through strategic upselling and cross-selling,contributing to company's overall revenue growth.Delivered exceptional customer service, leading to 15% increase incustomer retention and positive word-of-mouth referrals.Mastered wireless product knowledge across all carriers, leading to20% faster resolution of client inquiries and 25% increase in upsellopportunities.

    • CreditRepair.com

      Aug 2014 - Dec 2015
      Senior Credit Consultant

      Assisted hundreds of clients in achieving financial goals throughcredit score improvements and debt negotiations, leading toincreased customer satisfaction and referrals.Improved credit review processes, resulting in a 5% surge incustomer satisfaction and a stronger rapport with clients due tofaster service.Improved credit approval rate by 20% through strategic policyrecommendations, resulting in increased revenue and customersatisfaction.

    • Dealertrack

      Feb 2016 - now
      Sr. Technical Support Representative

      Achieved 10% improvement in first call resolution rate, reducingescalation instances and improving client experience, consequentlyboosting team productivity and morale.Assisted in boosting client satisfaction and retention by at least 15%through prompt issue resolution and proactive follow-up.Improved customer issue resolution time by 10% by developing anddelivering customized training programs, resulting in increasedteam efficiency and productivity.Increased client satisfaction and retention by 15% through proactiveissue resolution and relationship building, leading to a strongercustomer base and higher revenue.Contributed to implementing and updating a knowledge base,resulting in 30% reduction in client inquiry resolution time andincreased productivity for the support team. Show less

  • Licenses & Certifications