Walukha W.

Experience

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  Upwork

  Nov 2013 - Dec 2018

  Freelance Writer

  Article & Blog WritingCreative WritingWeb ContentWeb ProgrammingSearch Engine OptimizationWeb Design

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  IAT Institute of Advanced Technology

  Nov 2016 - Dec 2018

  End User Trainer

  Train clients in various packages according to IAT quality standards & professionalism Perform basic troubleshooting and assist the Support staff where possibleGive recommendations on clients training requirements Provide extra guidance to meet individual student needs Advise clients on IT related issues e.g. Career choicesAssess and/or grade participants’ performance according to the set proceduresEnsure quality is maintained through following all procedures relevant to the role Participate fully in Customer Loyalty and other instructor forums Show less

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  Kenya Medical Training College (KMTC)

  Apr 2019 - now

  Information Communication Technology Officer

  • Writing and testing computer programs according to instructions and specifications;• Assisting in the implementation of the computer systems;• Providing user support and training of users;• Repairs and maintenance of ICT equipment and associated peripherals;• Monitoring the performance of ICT equipment;• Draft mails and memoranda on ICT matters.• Escalating incidents where they cannot be resolved at the office level • Overseeing ICT operations for KMTC Coast region campuses.• Monitoring systems operations at regional Data Centre.• Design and implementation of campus LAN.• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.• Evaluate needs for upgrading and eventually replacing ICT equipment, to meet with ICT standards.• Carry out administrative duties, within the area of competence as assigned• Assist in the drafting of technical documentation on ICT equipment operating procedures• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups. Show less