Ryan Paul

Experience

• 

  Project Daybreak Artist Services

  Jan 2014 - Jan 2015

  • Ensured YouTube© registrations and metadata information was consistent across platforms.• Completed administration for new client catalogs for the Harry Fox Agency.• Standardized the format for royalty statements to accurately track client income.• General administration tasks included: mailing, filing and document preparation.

  • Intern

    Jan 2014 - Jan 2015

  • Management Intern

    Jan 2014 - Jul 2014
• 

  Modern Works Music Publishing

  Jan 2015 - May 2015

  Intern

  • Ensured YouTube© registrations and metadata information was consistent across platforms.• Completed administration for new client catalogs for the Harry Fox Agency.• Standardized the format for royalty statements to accurately track client income.• General administration tasks included: mailing, filing and document preparation.

• 

  Climb Nashville

  Aug 2015 - Jun 2018

  • Increased day-to-day efficiency of our staff by creating standardized operational duties: • Low traffic areas of gym receive attention. • Optimized space behind walls and closets. • Provide daily directives and goals when business is slow. • Researched and implemented a sustainable air filter providing a savings of $2,100 per year. • Implemented a standard system to correct and maintain inventory; reducing shrinkage and overstock.• Ensured alignment with our mission statement. Emphasized safety, service and sanitation.• Created a defined list of tasks and hold my team accountable for both opening and closing checklists.• Acquired extensive knowledge of Rock Gym Pro’s management software to generate detailed membership, revenue, inventory and merchandise sales reports. Took on additional responsibilities to partner with other managers and provide immediate service to clients. • Responsible for guest orientation. Ensure that all new guests are familiar with the building layout, available amenities and all safety guidelines. Show less

  • Front Desk Manager

    Feb 2016 - Jun 2018

  • Front Desk Staff

    Aug 2015 - Feb 2016
• 

  Eventbrite

  Jun 2018 - Dec 2023

  -Triaged with colleagues to assist event creators in revising the payout process by reissuing returned/delinquent payouts, updating relevant documentation and provided steps needed to avoid reoccurring issues. -Crafted Workramp outlines for case types & and daily/ weekly chores by converting outlines into e-learning guides, aiding new operation teams to learn to perform target tasks while highlighting best practices. -Maintained high-levels of productivity in completing various side projects to formalize processes by 25%. - Ranked as 2nd highest contributor within the first half of 2023 for solving over 1,114 payment-related cases on team. -Assisted in new staff training by following best practices and supplied materials to ensure proper procedures were followed.-Create standard operating procedure documentation for new/existing stakeholders to perform operations efficiently. Show less - Aided with training sessions/modules for newly acquired team members, coaching on best practices and guidelines. - Resolved payment cases for 3,581 Eventbrite creators, and identified a payout issue (5,941 event payouts) totaling 7.4M dollars to avoid delays. - Closed around 18+ cases per day using analytical problem-solving tactics, exceeding expected team goals of 15. -Completed 1,930 cases for event attendees or creators experiencing issues, solving all problems timely. -Ranked as top case contributor on my team for the second half of 2022. Show less -Supported high-value customers with complex problems, offering immediate/alternative solutions to meet all their needs.-Personalized solutions outlining best practices for creators to run events efficiently & maximize the Eventbrite platform value. -Created a Google Doc guide called “Splunk Queries” for unreleased payouts, providing step-by-step instructions on how to use as queries and decipher results into categories, improving process efficiencies.-Provided technical support through multiple channels (phone, chat, email), resolving inquiries and demonstrating product expertise, delivering exceptional customer service to creators and attendees. Show less -Fielded contacts via multiple channels (phone, chat, email), answered questions on technical problems and troubleshooting common and uncommon issues creators are experiencing.-Handled various levels of problems creators experience on the platform, ranging from extending ticket sales to troubleshooting issues with onsite gear. Also, followed up on technical tickets that are filed with the engineering team.-Delivered personalized service and provided resources to creators for troubleshooting future issues. -Provided best practices to creators to run events efficiently as well as maximize the value of the platform. Show less

  • Payment Operations Specialist

    Mar 2023 - Dec 2023

  • Payment Operations Associate

    Mar 2022 - Mar 2023

  • Customer Experience Specialist

    Dec 2019 - Mar 2022

  • Customer Experience Representative

    Dec 2018 - Dec 2019

  • Customer Experience Representative-Attendee(URC)

    Jun 2018 - Dec 2018
• 

  A-American Electric Inc

  Apr 2024 - Oct 2024

  Commercial Electrical Apprentice
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  ABEC Electric Company, LLC

  Nov 2024 - now

  Helper