Joel Rusch

Experience

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  Wisconsin Lutheran College

  Aug 2003 - Jun 2008

  Served as senior recording studio engineer and equipment/software trainer. Provided other classroom media services and expertise for faculty and students, and assisted the team leader and supervisor in coordinating and troubleshooting classroom media. Chosen to assist and record professional artists and composers, including a soundtrack for an independent film (Solitaire, 2007). Wrote student guide and documentation for studio and soundboard operation.Key Skills:• Set-up and maintained streaming audio and video software and services. • Assisted in cross-training with IT Help Desk (WLC Technology).• Led live audio / video reinforcement for visiting artists, guests, special events, and entertainment.• Edited and mastered audio and video for college’s 40th anniversary historical video. • Digitized and restored magnetic tape audio recordings for music department.• Recorded, mixed, and mastered audio including: wind ensemble concerts, choir concerts, and listen-to CDs for Chinese Mandarin 101. Show less Led student staff for campus IT services as a senior student technician. Answered questions, completed request tickets, and trained student staff. Known by name as the “go-to” person for all faculty, staff, and student support on campus, including on-call for emergencies and one-on-one consultation. Hired into a competitive year-round role to support, service, and upgrade all campus computers (Mac, PC, Linux) and software. Collaborated with IT director and team leader to organize regular training and complete documentation for all tasks and functions. Key Skills:• Network and WiFi troubleshooting• Ghosting, setting-up standard windows configuration and user permissions• Recognizing and repairing malicious software or security flaws• Helpdesk operations, including ticket-resolution and virtual desktop assistance• Teaching hardware and software proficiency• Proficient across Mac OS and Windows platforms Show less

  • A/V Media Services Specialist at WLC studios

    Aug 2006 - Jun 2008

  • IT Help Desk Assistant at WLC Technology

    Aug 2003 - Aug 2006
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  Wuhan Foreign Languages School

  Aug 2008 - Jul 2009

  English Instructor / Foreign English Expert

  Acted as High School Senior 1 class instructor and tutor (18-20 classes/wk., 500+ students)Taught 18-20 classes per week (50 minutes each) to over 500 10th grade students and provided private tutoring during lunch and between classes. Acted as consultant to Chinese faculty and students concerning American speech, culture, and academics. Jointly organized weekly “English Corner” extracurricular activities and judged English competitions. Finding no existing curriculum, developed my own lesson plans, including lectures, debates, exercises, and exams. Presented information on academic writing and 2008 US political election. Consulted at a local advertising/media studio to conduct AVID Pro software training with a faculty translator. Show less

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  Branches Band

  Aug 2009 - May 2011

  Musician / Member

  Provided music services and worship resources for Lutheran churches and schools across North America. Assisted in administration, music arrangement, performance, sales, and writing album information. Within the first year, it grew into a successful business. Performed on 3 studio albums.

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  Bucyrus International

  May 2011 - Dec 2011

  Warranty Administrator (Contractor)

  Reviewed and processed incoming warranty claims for management approval, entered and analyzed claims data, digitized 40+ years of warranty and machine documentation. Created process and filing structure for warranty documentation. Took over database management (MS Access, SQL) by 3rd week, corrected errors in database joins, improved speed via indexing. Ensured all claims were adjudicated, documented, and closed appropriately. Communicated claim disposition and payment with dealers and customers. Show less

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  Caterpillar Inc.

  Jan 2012 - Mar 2014

  Led warranty administration, supplier recovery, and served as the primary dealer warranty contact for Unit Rig and MT-family large mining trucks. Established annual warranty goals, tracked top issues, and presented quarterly metrics to management. Initial adjudicator of warranty claims, escalating to appropriate management. Reconciled monthly account transactions for warranty and goodwill. Provided machine data, failure data, and analyses for integration projects and reports. Trained 3 administrators. Wrote comprehensive warranty administration handbook and Unit Rig product warranty guide. Streamlined administration workflow for 14 warranty or supplier recovery processes. Completed Six-sigma Yellow Belt, 2 weeks of Green Belt (incomplete), MSHA certification. Show less Hired full-time with expanded responsibilities from previous role. Ensured all claims were adjudicated, documented, and closed. Provided data and analyses to quality engineers for issue resolution. Managed warranty database (Access, SQL). Conducted refurbished parts exchange program and warranty service work orders. Issued RMAs, arranged for failure analysis, and led supplier recovery. Proofread service letters and information bulletins prior to release. Spearheaded integration of Caterpillar “Send-it-back” system for centralized warranty logistics. Joined, scrubbed, and validated 7 years (12000+ entries) of warranty data for Caterpillar system integration. Presented warranty training session to S. Milwaukee team and warranty discussions for service personnel in Brazil, South Africa, and Australia. Show less

  • Warranty Analyst

    Jul 2013 - Mar 2014

  • Warranty Administrator

    Jan 2012 - Jul 2013
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  Technical Safety Services

  Dec 2014 - Oct 2023

  Perform analysis of test data and build formal documentation for regulatory compliance of pharmacies, laboratories, and cleanrooms. Write custom documents or validation protocols. Perform quality control on all field test data, assemble complete documentation for validation testing (IOPQ). Write summary reports demonstrating compliance to regulatory standards or other criteria. Understand and communicate the expectations and testing procedures outlined in ISO 14644-1, USP<797>, NIH/CDC BMBL (BSL-3), and other standards. Show less

  • Quality Assurance Manager

    Jan 2021 - Oct 2023

  • Quality Improvement Analyst

    Mar 2018 - Jan 2021

  • Technical Writing Associate Manager

    Oct 2017 - Mar 2018

  • Technical Writer

    Dec 2014 - Oct 2017