Rin Chen

Experience

• 

  Bristol Marriott Royal Hotel

  Jun 2008 - Jul 2010

  Food And Beverage Assistant
• 

  Swissôtel Kolkata

  Mar 2011 - Aug 2013

  Food And Beverage Assistant
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  The Oberoi, Dubai

  Aug 2013 - Aug 2015

  Food And Beverage

  Assist the Restaurant Manager in Interviewing, selecting, training, supervising,counseling and disciplining outlet staff.• Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.• Ensuring that checklists, requisitions and proper opening and closing functions arebeing completed each shift.• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.• Observe performance and encourage improvement where necessary.• Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.• Communicate with guests and employees using a positive and clear speaking voice,listen to and understand requests, respond with appropriate actions and provide accurate information.• Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.• Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice,coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevantmeetings.• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Give guidance toward improvement and make necessary adjustments for consistency.• Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Ensure that all standards and hotel cash handling procedures are met. Show less

• 

  Premier Inn

  Nov 2016 - Jan 2018

  Food Beverage Team Leader

  take responsibility for the business performance of the restaurant.analyse and plan restaurant sales levels and profitability,organised marketing activities, such as promotional events and discount schemes,prepare reports at the end of the shift/week, including staff control, food control and sales;create and execute plans for department sales, profit and staff development,set budgets or agree them with senior management,plan and coordinate menus,coordinate the operation of the restaurant during scheduled shifts,recruit, train, manage and motivate staff;respond to customer queries and complaints,meet and greet customers, organised table reservations and offer advice about menu and wine choices,maintain high standards of quality control, hygiene, and health and safety,check stock levels, order supplies and prepare cash drawers and petty cash. Show less

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  Jan 2018 - May 2024

  Food and Beverage
• 

  The Ritz-Carlton, Grand Cayman

  May 2024 - now

  Food and Beverage Manager