Caitlin Weich

Caitlin Weich

Customer Support Representative

Followers of Caitlin Weich569 followers
location of Caitlin WeichDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Content and Digital Marketer with heart.

  • Education

    • Onslow College, Wellington

      2008 - 2010
    • University of Canterbury

      2011 - 2014
      Bachelor of Science (B.Sc.) Computer Science

      Majored in Computer Science

    • Victoria University of Wellington

      2014 - 2016
      Bachelor of Commerce (B.Com.) Marketing

      Majored in Marketing, minor in management

  • Experience

    • Trade Me

      Dec 2011 - Feb 2013
      Customer Support Representative

      Customer care and correspondence, transaction management, processing financial records and some bug identification and testing.

    • Klub Group Adventure

      Jul 2013 - Aug 2013
      Activity Instructor and Summer Camp Counselor

      Looking after campers (children aged 7 to 17), planning, organising and delivering lessons and activities to groups of campers from all over Europe during the summer holidays.

    • Nosh - the catering company

      Jan 2015 - Sept 2016
      Event Staff

      I worked as a casual employee for Nosh throughout my degree. As a supervisor I managed staff, liaised with the client and managed the time frames of events to suit them. I also managed the bars at many functions, monitoring stock levels, keeping an eye on the event and communicating with other staff to ensure that the clients are well looked after.

    • The Duke of Edinburgh's Hillary Award

      Mar 2016 - Sept 2016
      Administrator

      Day to day administration tasks such as sending out orders, account management, customer support, and website improvements. I also did a project involving marketing and strategy, analysing survey data to propose changes to the way the Duke of Edinburgh Award promotes itself to its various target markets.

    • World Organization of the Scout Movement (WOSM)

      Sept 2016 - Apr 2017
      Internal Communications Intern

      Working as an internal communications intern my main task was researching design requirements, creating user stories and profiles, and designing the layout of a new intranet for the Bureau. This involved conducting interviews with varying levels of stakeholders, and translating their feedback into design requirements.Other pieces of work I did for the Bureau included writing news, newsletters and articles for the World Scouting website, and contributing to the social media accounts.

    • Scouts Aotearoa

      Jun 2017 - Jun 2017
      Assistant Adult and Youth Development Advisor

      Analysing research and processing the data into user friendly documentation. Assisting with daily tasks from writing job descriptions to editing board papers.

    • NZRise

      Oct 2017 - May 2018
      Community Manager

      I supported and communicated with NZRise stakeholders to solve problems and make things happen. From guiding new members through the onboarding process to organising and running events. I also supported the board, coordinating schedules and board meetings, and taking minutes. Social media and maintaining an up-to-date website (including writing content for the website) were also part of my role which I really enjoyed.

    • Optimal People

      Oct 2017 - May 2018
      Marketing and Communications Coordinator (Words & Things)

      I design and deliver the marketing and communications for OptimalBI and Optimal people, from big picture down to social media posts. I also support events such as the courses OptimalBI run, doing admin, communicating with stakeholders and suppliers, and event management.

    • Thankyou Payroll

      May 2018 - Jun 2019
      Customer Happiness Specialist and Social Media

      I supported clients through setting up and managing their payroll using Thankyou Payroll's cloud-based payroll software. I also built user manuals, wrote website copy and blogs, and helped make internal processes quicker and more awesome for our clients. Internally, I helped process and present large amounts of data into meaningful insights using spreadsheets. In my social media role, I wrote blogs and social media posts for the company. This included designing basic graphics and images to share key messages. Show less

    • Velos Youth Centre

      Aug 2019 - Aug 2019
      Digital Marketing Specialist

      Velos Youth Centre is a non-profit organisation that provides safe spaces for displaced unaccompanied children and young people (aged 16-21) on the move.I am working as a volunteer marketer here while travelling. I'm overhauling the website, improving SEO, writing copy, developing social media and marketing strategy, managing social media accounts and generally trying to help them share their story more effectively.

    • Follow the Camino

      Feb 2020 - Jun 2022
      Digital Marketing Team Leader

      I lead a team of communicators and digital marketers to promote self-guided tours on the Camino de Santiago in Spain. We use a wide variety of advertising and excellent data-driven content to inspire our clients. My focus is on creating content that is strategic and engaging based on market research. I am enjoying trying out new ideas and being creative with the way that content is put together to keep it interesting and engaging for our audience.

    • Freelance

      Jun 2020 - Jan 2023
      Web Content Writer and Digital Marketer

      I write inspiring online content for businesses and organisations. I write copy for websites, blogs, social media posts and campaigns, newsletters, ad campaigns, and even video and speech scripts. I specialise in small businesses and sharing sustainability journeys, but I can do much more! If your business is doing something interesting - for clients, for the environment, or for your employees - then I want to tell your story! Let's make something beautiful. Let's inspire people. Let's share your story. Show less

    • Make-A-Wish Ireland

      Nov 2022 - Mar 2023
      Marketing Officer
    • Irish Blood Transfusion Service

      Jul 2023 - now
      Marketing Executive
  • Licenses & Certifications

    • St John Comprehensive First Aid certificate

      St John New Zealand
    • Google Analytics for Beginners

      Google
      May 2021
    • Comprehensive First Aid Certificate

      New Zealand Red Cross
      Sept 2016
    • The Fundamentals of Digital Marketing

      Google Digital Garage
      Apr 2021
  • Honors & Awards

    • Awarded to Caitlin Weich
      Queen Scout Award SCOUTS New Zealand May 2011 The highest award available to young people in Scouting, this award requires Venturer Scouts to complete a comprehensive schedule of activities designed to shape well rounded individuals.
    • Awarded to Caitlin Weich
      Duke of Edinburgh's Hillary Award Duke of Edinburgh's Hillary Award Sep 2010
  • Volunteer Experience

    • Delegate to the Asia Pacific Conference in South Korea

      Issued by SCOUTS New Zealand on Sept 2015
      SCOUTS New ZealandAssociated with Caitlin Weich
    • Delegate to the World Scout Conference in Azerbaijan

      Issued by SCOUTS New Zealand on Aug 2017
      SCOUTS New ZealandAssociated with Caitlin Weich
    • Leadership Course Facilitator

      Issued by SCOUTS New Zealand on Apr 2015
      SCOUTS New ZealandAssociated with Caitlin Weich
    • Scout Leader at Johnsonville Scout Group

      Issued by SCOUTS New Zealand on Mar 2010
      SCOUTS New ZealandAssociated with Caitlin Weich
    • Wellington Zone Venturer Leader

      Issued by SCOUTS New Zealand on Jun 2015
      SCOUTS New ZealandAssociated with Caitlin Weich
    • Host Corps Deputy Manager at the 21st New Zealand Jamboree

      Issued by SCOUTS New Zealand on Jan 2016
      SCOUTS New ZealandAssociated with Caitlin Weich
    • High Ropes Base Manager at Venture Inferno

      Issued by SCOUTS New Zealand on Jan 2015
      SCOUTS New ZealandAssociated with Caitlin Weich