Kevin Strnad

Experience

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  Electronic Data Systems

  Jun 1989 - Apr 2002

  System Administrator/Team Leader

  * Led a 10-member team that provided onsite hardware support for the entire GM Technical Center campus in Warren, MI including several off-site locations.* Configured and performed troubleshooting on the installation of hardware and software associated with PC reassignments, upgrades, new deployments and operating system migrations.* Provided end users with orientation on hardware, software and network operations in a LAN/WAN environment.

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  HP

  Apr 2002 - Jan 2013

  Field Technical Support Representative

  * Delivered onsite resident hardware and software support services for HP and multi-vendor products in a large, campus-based GM environment.* Participated in a standby rotation for after-hours, weekend and holiday support for HP and multi-vendor servers and related hardware products for all HP customers in Southeast Michigan.* Managed a site inventory of spare parts on multiple GM-supported hardware platforms to meet GM's stringent contract requirements.* Consistently contributed to projects to meet customer needs. Show less

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  General Motors

  Jan 2013 - Feb 2019

  Tech Support IT Operations

  * Implemented and managed the Dell global TechDirect and HP Americas Self Maintainer Programs as GM transitioned from an outsourced to an in-sourced IT services model with no business disruption. These programs provided the ability to perform in-house warranty repairs and maintain technical expertise within the environment.* Provided critical, on-going support throughout 2018 to a company-wide initiative termed Project Bolster whose purpose was to better secure GM’s network infrastructure. IPv4 troubleshooting methodologies were utilized to remediate both wired and wireless issues on all computing and printing devices.* Proven ability to multi-task in a fast paced, customer-driven environment.* Maintained a thorough knowledge of current technical and administrative processes. Show less