Edgar Liu

Experience

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  Town School for Boys

  May 2011 - Oct 2019

  Director Of Information Technology

  • Led the development of technical infrastructure for the 20M school’s renovation project.• Developed and managed the technology budget, ensuring cost-effective solutions and resource allocation. • Established and maintained strong relationships with vendors and partners to drive technology initiatives.• Created long-term and short-term technology plans.• Researched and implemented tech integration in classrooms to improve teaching curriculum. • Provided training on school-provided hardware and software.• Implemented helpdesk ticketing system and asset management to improve case handling time and streamline IT operation. Show less

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  St. Ignatius College Preparatory

  Oct 2019 - Feb 2022

  Business Analyst

  • Transformed legacy high school application system to Salesforce Education Data Architecture, and developed FormStack pages on Visualforce page. • Utilized Salesforce to implement helpdesk ticketing system and asset management which increased case response time by 50% and reduced call load by 2x. • Provided technical solutions to individual departments based on their challenges and requirements. • Analyzed, managed, created and deployed applications from Linux based managed software update system for MacOS. • Managed and configured Apple School Management and Mobile Device Management System. Show less

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  Rocket Lawyer

  Feb 2022 - Dec 2024

  Salesforce Administrator

  • Managed all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, and data security. • Customized Salesforce applications and automations to meet business requirements. • Identified user adoption for new features and optimized system performance. • Created a platform roadmap and defined priorities via standing stakeholder meetings. • Delivered AI-Driven Messaging module to improve customer support service and reduce operational costs. • Maintained data quality, implementing rules and automation as needed. • Proactively maintained Salesforce platform, including security reviews, release updates, and regression analysis. Show less