Carson B.

Experience

• 

  American Eagle Outfitters Inc.

  Jun 2007 - Jun 2012

  Associate Manager

  Merchandising Leadership: Managed all aspects of in-store merchandising, ensuring visual and product placement standards met corporate guidelines, reflecting an ability to maintain brand consistency and enhance customer shopping experience.Corporate Collaboration: Engaged in regular discussions with corporate on exclusive product placement strategies, demonstrating strong communication skills and the ability to influence product strategy.Data Analysis for Productivity: Created and analyzed weekly reports by department to drive productivity, showcasing expertise in data-driven decision-making to optimize store performance.Talent Management: Led the interviewing and training process for all new associates and managers, highlighting a commitment to team development and operational excellence.Payroll Management: Processed payroll weekly and conducted audits on time sheets for irregularities, ensuring accurate and compliant financial practices.Inventory Management: Planned and executed semi-annual store-wide inventories, displaying strong organizational skills and attention to detail. Show less

• 

  Baked by Melissa

  Apr 2013 - Aug 2015

  Project Leadership: Championed the concept-to-launch process for Salesforce Help Desk software for the customer service team, significantly reducing response times from 72 hours to under 12 hours, demonstrating strong project management and impact on customer satisfaction.Cross-functional Team Management: Led four cross-functional teams from product conception through to launch and beyond, overseeing multiple iterations, highlighting my ability to manage diverse teams and projects effectively.Technical Oversight: Managed the website CMS for all product releases, ensuring smooth, timely updates aligned with product launches.Digital Marketing Strategy: Assisted with the design and planning of digital marketing strategies across Google, Facebook, and Email, enhancing product visibility and engagement Show less Operational Leadership: Directed daily operations remotely for 14 store locations, ensuring smooth and efficient store functionalities.Process Optimization: Developed and refined operational processes and policies, enhancing in-store efficiency and customer service.Performance Analysis: Monitored and analyzed store metrics to identify performance trends and areas for improvement, driving overall operational excellence.Compliance Coordination: Ensured departmental compliance during new store openings, maintaining operational standards and regulatory adherence.Loss Prevention: Investigated and managed both internal and external loss, implementing strategies to minimize risks.Product Launch Planning: Collaborated with the production team on planning and execution for product launches, aligning store operations with corporate strategies. Show less Operational Excellence: Oversaw the largest Manhattan delivery location and the second busiest storefront, maintaining top operational standards.Regulatory Compliance: Ensured adherence to OSHA, EEOC, NY Health Department, and DOL regulations, guaranteeing a safe and compliant working environment.Leadership Development: Formulated and implemented development plans for the in-store leadership team, fostering professional growth.Talent Promotion: Successfully guided multiple store leaders to advance into warehouse or corporate roles, demonstrating a strong capability in talent management and career development. Show less

  • Interactive Development Product Manager

    Aug 2014 - Aug 2015

  • Regional Operations Manager

    Sept 2013 - Aug 2014

  • General Manager

    Apr 2013 - Sept 2013
• 

  Self Employed

  Oct 2016 - Aug 2019

  Freelance Graphic Designer

  • Developed multiple websites for local & remote clients on the Wix platform;• Successfully communicate regularly with remote clients through email; and• Assist with design & planning of brand elements & innovative marketing strategies.

• 

  Lululemon

  Aug 2019 - now

  Strategy: Led the development and execution of comprehensive team strategies, collaborating with senior leaders to align on objectives. Roadmap: Designed a 3-year roadmap transforming the Process team from a documentation-focused group to one leveraging Lean Six Sigma and process metrics to drive business planning and OKRs.Ways of Working: Standardized working practices, including leading the transition to Jira and an agile backlog system. This change enhanced collaboration with over 10 project partners and improved project visibility and efficiency.Hiring, Onboarding, and Development: Streamlined hiring, onboarding, and development processes by creating job descriptions, conducting interviews, and developing a 4-week onboarding plan. Fostered team growth through regular 1:1 meetings, tailored training materials, and strategic career planning. Show less Process Innovation: Spearheaded comprehensive audits of approximately 200 existing processes, identifying inefficiencies and implementing solutions that enhanced productivity and reduced labor costs.Cross-Functional Leadership: Foster strong collaborations with product, architecture, distribution centers, and customer service teams to diagnose and rectify process bottlenecks, showcasing my ability to work across disciplines and lead diverse teams towards a common goal.Stakeholder Management: Engage daily with various stakeholders, including vendors like Microsoft Dynamics, Oracle Service Cloud, Apple, Medallia, Smartsheet, and Salesforce Service Cloud, to ensure CRM product alignment with market demands, demonstrating my stakeholder engagement and communication prowess.Data-Driven Decision Making: Analyze key performance indicators (KPIs) regularly to evaluate CRM product performance, guiding data-driven enhancements to product features and user experience, highlighting my analytical skills and focus on continuous improvement.Partners: Microsoft Dynamics, Oracle Service Cloud, Zipline, Five9, Givex, Cashstar, PCIPal, Medallia, ServiceNow, Salesforce Service Cloud Show less Leadership and Development: Directed a team of over 20 GEC Educators, delivering continuous coaching, training, and feedback, significantly enhancing team performance and guest satisfaction.Performance Management: Spearheaded the evaluation and management of educator performance, including the development and execution of performance improvement plans and conducting annual reviews, demonstrating a keen eye for talent development and performance optimization.Strategic Collaboration: Actively participated in and facilitated GEC leadership meetings, playing a pivotal role in strategic decision-making processes and the overall improvement of work-from-home operational policies.Innovative Program Development: Co-led the creation and launch of a Work-From-Home Community & Connection program, focusing on nurturing a cohesive and engaged remote workforce, highlighting my ability to innovate and implement new strategies for team engagement and productivity. Show less Guest Experience Excellence: Delivered a world-class guest experience across multiple channels (phone, live chat, email, SMS), showcasing an ability to efficiently manage and resolve guest inquiries with a high degree of satisfaction.Productivity and Tech Proficiency: Achieved personal productivity targets while efficiently navigating through various programs and applications, demonstrating strong technical skills and the ability to work effectively in a remote setting.Collaborative Technology Implementation: Contributed to the development and rollout of work-from-home communication tools, assisting with training and technological setup for remote educators, and worked closely with cross-functional teams to test and refine technology solutions, ensuring a smooth transition to remote work environments. Show less

  • Manager, Process

    Apr 2024 - now

  • Process Optimization Analyst

    Jun 2021 - Apr 2024

  • GEC Team Lead - Work from Home

    Jun 2020 - Jun 2021

  • GEC Educator - Work From Home

    Aug 2019 - Jun 2020