Michael Henry

Experience

• 

  Joe Henry summer camps

  Jul 2013 - Jul 2017

  Sports Camp Coach

  This role was a seasonal role which took place in July every year. I was employed by my father. The role consisted of teaching children from the ages of 6 to 12. I was responsible for organizing various games and activities while remaining alert to any adverse conditions I may have encountered such as bullying or accidents. This role certainly gave me responsibilities which I have taken into my working career.

• 

  Wispys

  Aug 2016 - Aug 2017

  Retail Assistant

  • Trained into each element of the business including accounts, warehouse assistant and retail assistant.• Gained skills in customer service.• Attention to detail in displaying products and upselling

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  Dunnes Stores

  Jan 2018 - May 2018

  Deli Clerk

  • Displaying excellent product knowledge to customers.• Training in new staff. • Deep cleaning the area to prevent contamination.

• 

  Clayton Hotels

  Jul 2019 - Aug 2022

  Food And Beverage Assistant

  • Stock management• Manage guest queries and problems. • Working as a team to achieve goals.• Cash handling and dealing with customers at a quick pace.

• 

  Fiverr

  Jun 2022 - now

  Music Producer
• 

  Radius

  Oct 2022 - Jul 2024

  Sales Agent

  ● Cultivated relationships with key accounts as the primary points of contact● Managed accounts won from new business for up to a year.● Targets included new business, volume growth and cross-selling● Identified opportunities within key accounts for cross-selling opportunities● Proactively managing key accounts, anticipating their requirements.● Collaborate closely with internal teams, ensuring a holistic account management approach.● Monitor key performance metrics of accounts, i.e., the amount of fuel they used monthly and how to build on that number.● Managed pipeline effectively, ensuring key accounts received timely attention and maximizing sales opportunities.● Leveraged Salesforce to streamline account management processes, track interactions, and analyze data for informed decision-making. Show less

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  TitanHQ

  Oct 2023 - Jun 2024

  Renewals executive/Marketing Intern

  ● Managed client accounts, maintaining a $7000 MRR pipeline● Implemented upselling and cross-selling strategies to drive expansion numbers● Provided forecasts to my manager a month in advance● Collaboration with customer success teams to identify opportunities● Provided excellent customer care, maintaining customer relationships.● Managing email aliases and tickets to ensure customers are sent to the correct account manager.