Eric Simmons

Experience

• 

  Hewlett Packard Enterprise

  Apr 2008 - Oct 2019

  Adaptive Management Services Project Manager over User Access to Tools Applications and Salesforce Professional Services Automation (PSA).Tools: Citrix, Aruba (Airwave, APC), Salesforce (reporting and administration)Hardware: Aruba Access Points, Layer 3 SwitchesSoftware: PowerPoint, Excel (reporting, pivot tables), Salesforce (PSA), Linux, Aruba Switch command lineAdministration: User Access, Training, Avaya Phone, Linux Technical Team Lead for Wireless and Wired networking topology for major retail stores across America. Managed and monitored switches, access points within these retail venues. Used Aruba Airwave to monitor events and troubleshoot issues related to the attached device. Created Salesforce reporting on incidents to assist with understanding the environment. XP24K, EVA and 3Par support. Microcode support and validation. HP IT EVA software support and monitoring. • Perform various proactive duties such as Brocade & XP firmware/ SVP Security patch upgrade coordination• Perform SANXpert configuration outputs for XP Storage arrays (XP12K & XP24K). • Provide business recovery of configUploads and SupportSaves for Brocade environment.• Monitor all Microcode Alerts and XP Array phonehone events• Assisted in converting XP Phonehomes from modem to Internet• Provide technical support for HP-UX

  • Information Technology Project Manager

    Apr 2017 - Oct 2019

  • ITOC Team Lead

    Jul 2015 - Apr 2017

  • Storage Support

    Feb 2013 - Jul 2015

  • Technical Account Manager

    Apr 2008 - Feb 2013
• 

  MITB Sports

  Oct 2019 - Aug 2023

  Technical Support Manager

  HTML / CSS / PHP / WordPress / Database Administrator

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  Citrix

  May 2020 - now

  Citrix Technical Support Engineer