Frederic Berthollet

Experience

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  Sync MediaCom

  Jan 2000 - Jun 2002

  Web developer, Project Manager

  Started as a web and database developer in a Web and communication Agency.I supported the launch and development of several .com start-up. My activities cover all aspect of web projects (requirement, specifications, project management, back-end and front end development, testing and hosting).

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  Media Welcome

  Feb 2003 - Sept 2006

  Project Engineer

  .Net Project engineer.Design, implementation and testing of .Net web application in the Tourism domain (TO, Travel Agencies, Airport)Project management.

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  S&H Switzerland

  Sept 2006 - May 2010

  Web Solutions team lead. Core duties: Lead the Business Unit in terms of technology choices and strategy (Web Content Management, Collaboration tools, mobile, Records management, Workflow, BPM) Ensure communication within the company and to the clients Team recruitment, coaching and evolution Be the point of reference for the teamTeam management: People Management Resource planning Training plans Personal development plans Team performance reviews and appraisals Project portfolio management: Responsible for the use of project management good practices and of proven project methodologies Ensure successful delivery of projects in portfolio Ensure projects profitability Business unit Management: Formulate a 3 year operational plan Ensure business unit P&L is positive with a 20% gross margin Create synergies with the other groups/business units in the company Business development: Contribute strongly directly or through team members for responses to Requests for Proposals in collaboration with Sales and Pre-Sales teams High impact on client facing activities Accountable for quality of delivery as a way to meet client expectations and to ease next sales cycles Must create up-sales & cross-sales opportunities on accounts either using business units services or the services of other business units Establish strong ties with Partners (Microsoft, K2, ...) Show less Provide consulting services on Web technologies for B2C, B2B and B2E solutions.Providing expertise on technologies & solutions Business requirements gathering, analysis and validationFunctional and technical specifications (Business Cases, UML specifications , Use Case and Test Scenarios)User-centric mock-upsDefinition and/or review of global architecture Technical implemetationClient’s portfolio included the International Olympic Committee, World Trade Organization, UNAIDS, World Health Organization, International Panel on Climate Change, Lombard Odier, Sanofi Aventis, kudelsky Group, … Show less

  • Web Solutions Manager

    Jan 2008 - May 2010

  • Web Consultant

    Sept 2006 - Dec 2007
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  Perl Resources

  May 2010 - Jul 2015

  Digital Consultant / Project Manager

  Consultant for Nestlé HQProviding "Best-in-class" Digital services with great speed, flexibility and security, enabling businesses (markets and brands) to gain competitive advantages in the area of e-tailing, Digital marketing and Consumer Engagement.- Successful delivery of a strategic Web Engagement Platform for Nestlé Brands and Corporate websites - Organize, lead and moderate program governance (100+ sites, 70+ countries, 10+ businesses)- Manage external partners (development agencies, design agencies; hosting providers, etc.)- Coordinate delivery and support teams located around the world (USA, Australia, India, Ukraine and Germany)- Implementation of key Digital initiatives (Mobile, Availability, Performances)- Improve overall quality of Digital projects by defining and communicating a set of tools & Best Practices - Help building trust between Brands/Markets and Group Digital Services Unit- Involved in setting-up innovative global services in several IT areas (video streaming, search solution, availability monitoring, social listening, CDN, Community/Social platform…) Show less

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  Nestlé

  Jul 2015 - now

  Designing and implementing the Operating Model of Nestlé's Marketing Shared Services.Nestlé's Marketing Shared Services is a 2000+ employees business unit spread across 7 centers in Portugal, Ukraine, The Philippines, Brazil, Paraguay, Egypt and Ghana. These services cover the full spectrum of marketing operations such as Content, CRM, Data activation, websites, eCommerce, Packaging Design...I'm streamlining the execution of these services focusing on consistency, continuous improvement and productivity across all the centers. Show less I'm designing shared services in the Digital areas such as content production and website optimization.Working closely with the global eBusiness team and the categories, I'm defining and designing the shared services: service catalog, delivery model, business processes, governance, cost drivers and charge back mechanisms, resource profiles, Business Continuity Plans...Focusing on productivity increases through lean processes, automation or innovation, I'm continuously improving the services quality, scope, speed and price.The services are delivered from several location (Portugal, Philippines, Ukraine) so ensuring they all feel as belonging to one team is also a key activity.Services scope covers:- Content Production: - Digital Asset Management (DAM) - storage, tagging, publishing - Product assets - Artwork, CGI packshots, eRetailers - Localization of global assets (images, videos, Retail Digital Media, Point of Sales)- Content Monitoring on eRetailer shelves- Website Optimization: - Content update - SEO - User journey, UX optimization - Benchmarks - Analytics, reporting and insights Show less As a Digital Solution Manager for Search, Content Marketing & Web Analytics I am in charge of the end-to-end Product Management for “Search & Content Marketing” and “Web Analytics & Tagging” products and services for the Nestlé Group. This position requires key transformational capabilities to drive and support the Nestlé Digital and eCommerce vision. I have the full accountability for defining and building and/or selecting the products, defining their support model, their roadmap and ensuring their adoption by Nestlé businesses in all countries we operate. This requires designing and developing playbooks, webinars and training programs for markets users. I enjoy instilling and embedding a digital culture so markets can grow in their digital maturity level.I am liaising directly with key business stakeholders to drive alignment, define priorities and share roadmap for each product or service in my scope. To support me I have two highly skilled teams located in Barcelona and I am continuously working with suppliers such as Google or other key digital players. Show less As a Digital Brand Presence Solution Manager, I am in charge of driving and supporting the Nestlé Digital B2C vision. This includes both Digital Brand Presence and Social Media Channels. I am accountable for business requirements gathering, prioritization and mapping to existing Digital Services within Nestlé Digital Catalog, driving full alignment and integration of each new solution across Nestlé Digital roadmap. I liaise with key business stakeholders at the Center, including Functions, Strategic Businesses, Globally Managed Businesses and Zones. I am accountable for the End-to-end ownership of Digital Services and solutions, including Design, Build, Deploy and Sustain services for portfolio of solutions. Show less

  • Marketing Services Global Operating Model Lead

    Jul 2024 - now

  • Digital Shared Services Manager

    Oct 2018 - Nov 2024

  • Global Search, Content Marketing & Analytics Solution Manager

    Oct 2017 - Oct 2018

  • Digital Brand Presence Manager

    Dec 2015 - Oct 2017

  • Digital Program Manager

    Jul 2015 - Dec 2015