Toaa Bakr

Experience

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  Grandeur Events Management

  Nov 2009 - Jul 2011

  Promoter

  • Panasonic (promoter).• Red bull (promoter).• Gitex (promoter).• Sprite (promoter).• South Indian international movie award (organizer).• Davidoff (promoter).• Fashion Forward Dxb (ushering).

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  Majid Al Futtaim

  Nov 2011 - Dec 2012

  Customer Service Representative

  • Manage Customer's account.• Revise customers' monthly statements.• Tracking the delivery of the cards.• Managing the dispute cases.• Responsible for customer satisfaction.• Offering loan on phone and balance transfer.

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  Phenix Fund Investments

  Jan 2015 - Jan 2016

  Office Manager

  • Looking after the diaries of the heads of the company.• Assigning clerical and secretarial functions to individual members of staff.• Prioritizing a heavy and diverse workload.• Assisting with time planning.• Liaising with facility and property managers regarding service issues.• Circulating information and agendas to staff members.• Driving through processes for the entire department.• Succession planning within the office.• Attending training sessions or meetings as and when required.• Defining procedures for office record retention.• Managing the work of office interns.• Drafting original correspondence as required.• Able to spend long hours sitting and using office equipment and computers.• A proven problem solver with great improvising skills.• Flexible and able to multitask.• Can work well under pressure.• General knowledge of office systems and workflows.• Can successfully interact with a diverse constituency.• Pushing projects through to a successful conclusion.• Excellent attention to detail.• Keeping office wastage to an absolute minimum. Show less

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  Virgin Mobile UAE

  Oct 2016 - Mar 2022

  Online Care

  • Ensuring inquiry management ensuring the customer receives a high level of satisfaction.• Helping the social media team build and manage any customer inquiries and setting up the right software for it.• Setting up the knowledge base for the agents and for the customers (help center) with the product team.• Helping with training materials and techniques for all channels between the company and customers.• Participating in events took place for launching and any event took place in the UAE for VirginMobile.• Helping the complaints department with the right mechanism to handle complaints digitally. Show less

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  TUI

  Apr 2023 - now

  Pre-Travel Advisor

  .Plan and sell transportations, accommodations and other travel services.Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelersBook transportation, make hotel reservations and collect payment/fees.Use promotional techniques and prepare promotional materials to sell itinerary tour packagesDeal with occurring travel problems, complaints or refunds.Attend travel seminars to remain updated with tourism trends.Enter data into our software and maintain client filesNetwork with tour operators.Maintain statistical and financial recordsMeet profit and sales targets. Show less