Scott Lambourn

Experience

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  MYER

  Feb 2000 - Aug 2003

  Store Manager

  My time at Myer involved store leadership, project management of business growth initiatives, coaching and mentoring of entry level leaders, building service and operational strategies to deliver our KPI's and participating in support projects for the store network. This was a great company with great people and provided many of the learning experiences that shaped me.

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  Bunnings

  Aug 2003 - Mar 2007

  Lifestyle Coordinator

  My goals in this role were to lead my team to deliver our financial and service KPI's through the building of a customer centric culture and sound operational principles. My responsibilities also included coaching and developing the knowledge and skills of my team to meet our organisational standards. One of our proudest achievements was our NPS score consistently averaging 87.

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  Fantastic Furniture

  Mar 2007 - Nov 2020

  In this rewarding role, I worked with the team responsible for coaching, training and supporting our retail network to achieve operational competence and compliance in all system and procedural functions, providing leadership to our store teams to help them establish operational rhythm, project management, business analysis, support services, and system/data/technology expertise. For me, the skillset required to preserve the revenue and profit generated, is as important as the skillset needed to create it. Show less As an L&D coach and trainer, my focus is to support our store leaders and their team members in achieving their learning objectives. I help them to develop the skills and knowledge needed to succeed in their roles. I write training content and build training resources for use in our online certification programs and for our own targeted needs. I also coach onsite to assist our stores teams with their operational skill development, deliver face to face training, and provide field support for those undertaking our Cert III qualification. Easily one of the most rewarding roles I have worked in. Show less My responsibilities encompassed team leadership, coaching and performance management of my team, creating and implementing sales, service and operational initiatives to deliver or exceed our KPI's, and delivering operational compliance across the store. My store was recognised as our regional store of excellence and utilised as a training base for new managers. We were also selected to pilot a re-branding strategy for the company. My teams passion and commitment saw us frequently grouped in the top ranking stores with our 'stores of excellence' program. Show less

  • Retail Operations Support

    Jul 2018 - Nov 2020

  • Learning and Development Coach and Trainer

    Sept 2013 - Jul 2018

  • Store Manager

    Mar 2007 - Sept 2013
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  J.R. Simplot Company

  Nov 2020 - now

  Product Processor

  Processing fresh produce for commercial clients and national brands.

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  Simplot Australia Pty Ltd

  May 2023 - now

  Subject Matter Expert - Brassica Equipment Training & Work Documentation Creation

  Train team members in the use of our new Brassica processing equipment, assist in writing of Standard Work Documentation, and develop inhouse user guides.