Vivek Misra

Experience

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  Concentrix

  May 2004 - Aug 2005

  Technical Support Executive

  Microsoft Windows SupportTechnical troubleshooting and resolution

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  Manpower India

  Feb 2006 - Aug 2006

  Executive Resourcing

  Technical skill developmentTraining and mentorshipCorporate resourcingTalent management and head hunting

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  Akiko Callnet

  Sept 2007 - Feb 2008

  Technical Consultant

  Technical Skill developmentTraining and mentorship

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  EXL Service

  Mar 2008 - Mar 2010

  Client Support Excutive

  Key Account ManagementTechnical SupportCustomer SupportIncident managementCo-ordination with internal and external resources for resolution

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  Prapti Communications

  Apr 2010 - Apr 2012

  Consultant

  Project Management for IT and Non IT projectsScrum master for IT project operationsBid management and financial planningConducted Pre-sales management operationsPrepared proposals and design briefs,Customer Relationship ManagementCollaborated with clients and other specialists to meet schedule & deadlines

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  Housing.com

  Nov 2013 - Jun 2015

  Consultant - Business Analysis

  Led client relationship and abridged translation of client business requirementsto technical deliverables.Project scope assessmentChampioned development of High Level Design and Low Level Design.Led planning, designing and creation of webapps using the then popular development tools including but not limited to html, Javascript and Wordpress.Project resource management for short term and long term deliverables.Project Management for deployment of finished productsBudget managementProcurement managementWorked with client for documentation including but not limited to contract, SOW Identification and creation of appropriate acceptance criteria and breakdown signoff criteria into milestone deliverablesEstablished and managed PAN India contractor resources over a span of 2 years. Show less

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  Dew Solutions Pvt Ltd

  Jul 2015 - Jul 2021

  Technical Project Manager

  Led and managed the services divisionHad the opportunity to take over and streamline multiple software development projects.Program management of the entire SDLC for digital projects through all phases (from business analysis through till execution and implementation)Key Account Management.Business development SupportStakeholder management by championing solution blueprints reviews both with internal and external stakeholdersWorked closely with technical teams to relay the agreed-on customer requirements and ensure the custom meet and exceed the same.Hosted client workshops and delivered proof of conceptWorked extensively for the global market for creating business promotions, identifying market segments and servicing demand.Bid Management and Proposal writing along with championing Orals presentation and post RFP interactions.Product developed and delivered included by are not limited to Supply Chain Management, retail applications (Web and Mobile), Finance (maintained and enhanced a tool for investment analysis), education (web and application modules for course content and social media)Expertise in change management and process creation.Established and led data analysis services division Show less

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  IBM

  Jul 2021 - now

  Responsible for process, methods, and tools deployment including but notlimited to methods deployment (education, training, others) and projectlaunch methods.Business process ManagementGeneral managementOverall adherence of delivery to solution design, budget and contract.Heading governance of critical projectMetrics management and recommending remediation measure wherever applicable with the objective of improving performance and customer satisfaction. These include but are not limited to SLA monitoring , utilization adherence and forecast, operational performance, CSAT scores and the likes.Overseeing global staffing requirements for the projects(US, UK, Philippines, Europe).Demand and supply Management(Forecast vs Actuals) Show less Championed Application Operations (Application Development andApplication management) for a global customer energy and utility customer Led and managed a team of SMEs and BAU professionals.Management of technical SLAs(automation, streamlining, modernization etc.)Managed budget, delivery structure, schedule and staffing requirements for-but not limited to-IBM, Client employees and 3rd party vendors.Spearheaded identifying use cases for automation and implemented the said use cases Show less

  • Program Manager

    Feb 2023 - now

  • Project Manager

    Jul 2021 - Jan 2023