Jaymes Bral, POPM, CSM

Experience

• 

  Iowa Air National Guard

  Nov 2009 - now

  • Serve as Officer in Charge for Services Flight with approximately 30 members on my team• Served as the Logistics Officer in Charge leading 66 Airmen across two sections helping sustain and supportover 3,000 Afghan Refugees in support of Operation Allies Welcome, Joint Task Force-Liberty• Maintained 25 facilities across 43 acres providing the refugees a safe and comfortable environment• Oversaw the distribution of thousands of personal clothing and hygiene items exceeding over 1 milliondollars• Coordinated and liaise with the lead contractor, 5 subcontractors, 5 non-governmental organizations, 7 interagencies, and 4 DoD partners during the drawdown of the refugee camp• Adapt and overcome personnel, food supplier, and lodging issues as they arise over drill weekends• Provide mentoring to young Airmen new to the military or who need life coaching and advice• Ensure fluid communication between various departments to ensure members of my team have all theresources available regarding personal, professional, and military matters• Provided logistical support to in-process and out-process over 28,000 Air and Army Guard troops at the 59th Presidential Inauguration which led to being awarded the Air and Space Achievement Medal• Partner with the Squadron Commander and Senior Staff to orchestrate sustainment services• Responsible for directing and managing hundreds of meals provided to base personnel on drill weekends• Organize with families to provide funeral honors of military members with Base Honor Guard Show less - Deployment to Ramstein Air Force Base, Germany (June 2018)- NATO Base Geilenkirchen, Germany in support of Operation Atlantic Resolve (October 2017)- Recipient of the Air Force Achievement Medal for my accomplishments during the time frame May 29, 2017-July 14, 2017- Selected as the Junior Non-commissioned officer to represent the 185th Air Refueling Wing at the 2017 National Guard Mentor-ship Summit- Ensured 15 Unit Training Managers were qualified and knowledgeable of their responsibilities for their squadron members- Oversaw, developed, delivered, and evaluated education and training programs base wide- Advised, counseled, and mentored units and individuals on their education and training progress- Conducted training briefings and seminars on various topics- Acted as the Testing Control Officer for our testing facility- Obtained and analyzed history of education and training achievements, establish goals, enroll members into classes, courses, and programs Show less - Deployment to Al Udeid Air Force Base in Qatar (August 2013-October 2013)- Deployment to Anderson Air Force Base Guam (July 2015)- Active member of the Junior Enlisted Council- Organized a clothing drive for wounded soldiers at Landstuhl Regional Medical - Successfully donated over 2,200 new articles of clothing- Performed variety of responsibilities to keep unit at mission ready status- Physical training award recipient for outstanding physical fitness scores- Conducted fuel system maintenance on the KC-135 aircraft- Worked in close relations with guard members to maintain a safe working environment Show less

  • A1 Directorate - Manpower, Personnel, and Services

    Jul 2024 - now

  • Force Support Officer

    Dec 2018 - Jul 2024

  • Base Education and Training Manager

    Dec 2015 - Nov 2018

  • Fuel Systems Journeyman

    Nov 2009 - Nov 2015
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  TEKsystems

  Jun 2015 - Dec 2015

  Technical Recruiter

  • Develop recruiting strategies designed to identify qualified candidates through various recruiting tools • Evaluate candidates’ strengths compared with clients’ requirements by evaluating, screening, and interviewing the candidate. • Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements. • Complete necessary pre-employment processes including reference checks and background/drug tests. • Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary. • Work with Account Managers to identify top accounts, target skill sets, key market segments, and to assess clients’ staffing requirements. • Communicate effectively with others in order to create a productive and diverse environment. • Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads. Show less

• 

  Principal Financial Group

  Jan 2016 - Oct 2023

  • Lead multiple projects at one time from initial product discovery phase to final production releasesurrounding software and application development while maintaining best agile methodology practices• Collaborate with business partners, stakeholders, and departments within the company to develop newproducts, enhance existing applications based on customer pain points and feedback, or areas where theapplication wasn’t succeeding• Complete user accepted testing throughout the whole development lifecycle ensuring business partners and stakeholders are receiving the desired product• Write clear and concise user stories while providing developers with thorough acceptance criteria to deliver the desired product to the end user or business partner• Facilitate and lead daily stand up and weekly scrum ceremonies while keeping the team focused onaccomplishing current sprint work• Delivered modernization efforts across multiple technology teams from a mainframe application into AWS allowing our business partners to make quicker marketing material changes, ultimately retaining more assets under management, and saving the company money by removing jobs off mainframe• Maintain fluid communication with business partners and stakeholders on changing product deadlines and development impediments• Increased IRA rollover completion rate from an average of 30% to 43% with our digital ‘Like to Like’ customer facing rollover experience• Incorporated automation testing saving engineers time when regression testing while also ensuringapplications are running properly without tying up resources• Manage and prioritize the team’s product backlog while working with business partners to ensure priority and deadlines are met• Mitigate and remove disruptions and distractions from the team as they arise• Provide product demos with key business partners, stakeholders, and leadership Show less - Served as a liaison between business partners and technical areas within IT- Effectively prioritize and complete multiple tasks and job duties on a day to day basis with little to no supervision- Acted as the business SME for two IT teams updating the new Principal Financial Group logo on various documents to maintain corporate compliance- Researched, designed, developed, tested, and implemented new processes, product enhancements, procedures and guidelines- Created and updated JIRA tickets to perform various technical fixes within our claim processing systems-Tested and implemented a new claims processing system partnering with the vendor FINEOS while continuing system enhancements- Provided coaching, mentoring, and training to new and existing department members- Acted as a technical resource by answering questions, recommending and providing solutions, and assisting other department members- Designed and built a computer automation robot to complete day to day tasks which led to more consistency, improved compliance, and fewer errors with claim handling Show less • Effectively communicated directly with customers regarding medical conditions, restrictions, limitations, job duties, and policy provisions all while providing excellent customer service putting the customer first• Advised and mentored new hires one on one following formal training with ongoing training and general claim practices and procedures• Assisted the training and development team with formal classroom training to new claims analysts• Obtained, analyzed, and investigated medical, financial, and contractual information to make effective and timely claim decisions• Served as a member of the Short-Term Disability Quick Question team answering general claim relatedquestions through Instant Messaging and provided coaching in certain instances• Monitored and followed up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines while continuing to manage a large caseload• Provided excellent analytical, organizational, problem solving, decision-making, and multi-tasking skills with frequent interruptions Show less

  • Product Owner II

    Apr 2019 - Oct 2023

  • Business Operations Analyst

    Nov 2017 - Apr 2019

  • Short Term Disability Claims Analyst

    Jan 2016 - Nov 2017
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  Guardian Life

  Oct 2023 - now

  Product Owner II