Nishad Krishnan

Experience

• 

  Dnata

  Jul 2004 - Jul 2020

  Responsible in directing and controlling all departmental activities on shift, act as point of contact and plan the availability of resources / equipment; ensures consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.Works with DOCC (DNATA Operations Control Center) Resource allocators to plan and control manpower resources on shift to optimize utilization and save costs in line with the standard operating procedures ensuring compliance with safety and service standardsForecasts any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance. Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviors and follows up on corrective actions.Guides and leads Department Team Leaders to deliver the required services as per the shift requirements.Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent mannerCommunicates regularly with key stakeholders to provide them updates on department activities on shift.Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement and feeds back to Department Management.Ensures that all identified problems and escalated issues are resolved in a timely manner.Takes immediate action to rectify irregular operations in coordination with the Service Delivery Manager and/or relevant departments. Develops the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action. Show less Provides leadership and direct supervision to Air-side Operators Team and crew of porters, who are undertaking all loading and equipment operation activities to handle incoming and outgoing flights as allocated. Responsible in supervising loading and offloading of aircraft in accordance with the loading instructions. Ensures that any loading deviation is authorized by the Dispatcher/Load Control before the release of the aircraft. Effectively liaise with all concerned sections to ensure that adequate serviceable loading and offloading equipment is available on time for the flight handling. Strictly comply with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements. Responsible for all safety issues and ensures that all team members comply with the laid down safety regulations at all times. Immediately reports to the Dispatcher any damage to aircraft, equipment or any injury to a team member. Works under time constraints to ensure on time departure of aircraft, and that service delivery targets and schedules are consistently met within boundaries of safety and regulatory requirements. Briefs team members, allocates tasks and oversees activities. Directs the multi-tasked team to undertake all turnaround activities, participates as required, and keeps the Dispatcher updated on progress. Carries out on-going performance management by undertaking reviews and assessments, identifying training needs and coaching and supporting the on-job-training of all team members. Ensures that the push-back procedure is carried out efficiently and safely. Provides headset communication whenever required. Completes all Pre. and post flight activities, and any other administrative requirements. Show less

  • Duty Officer

    Aug 2017 - Jul 2020

  • Operations Supervisor

    Jul 2013 - Aug 2017

  • Leadership Team

    Aug 2009 - Jun 2013

  • Cargo Agent

    Jul 2004 - Jul 2009