Josh Giannone CTS DMC-E4K

Experience

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  Circuit City

  Sept 2008 - Feb 2009

  Customer Service Representative

  Helped with restock, customer support, sales, returns, and overall customer experience in person and over the phone.

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  Echoes Radio

  Jun 2009 - Oct 2009

  Audio Intern
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  Target

  Oct 2009 - Feb 2010

  Sales Associate

  Helped with customer sales, returns and exchanges in person and over the phone.Seasonal Employee

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  Hhgregg

  Mar 2010 - Jul 2011

  Warehouse Associate

  Loading and unloading of merchandise from shipment trucks. Restock of inventory, and merchandise checks.

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  Silversound Productions

  Sept 2011 - Mar 2012

  Audio Intern

  Record live sound around Philadelphia area venues including World Cafe Live, The Grape Room, The Legendary Dobbs, and more.Record bands in a professional recording studio.

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  Music & Arts

  Nov 2011 - Feb 2015

  Salesman

  Managed nightly reconciling of credit, check and cash receipts.Responsible for monthly sales and performance goals.Customer service via phones and in-store customersPerform various administrative duties, including scanning, filing, faxing and controlled data entry.

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  Convene

  Mar 2015 - Jan 2019

  Administrative Responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, as well as spendingReview P&L/General Ledger reports for department/location ensuring accuracy and transparencyApproval and submission of vendor invoices to Accounts Payable in a timely fashionParticipate in annual budgeting process for team member’s locationCompletion of weekly/monthly status reports Operations ManagementProvide ad-hoc troubleshooting and assistance to customers of all technology competency levelsManagement/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware both in-house and client systemsEvaluation and trouble-shooting personal computer hardware and software, peripheral device, mobile devices and network component problemsPreprogram coordination with client ensuring that all of their technological needs are met and in place for their arrivalEnsure that booking guidelines are followed, and that all leaders are maximizing space and revenue through audits and the weekly program execution order meetings.Attend BEO, Pre-Con, and pre-production meetings as neededDirect day-to-day floor operations of Technology Specialists, including set and strike, scheduling, etc.Create weekly schedule for Technology Specialists and coordinate with other locations to share resources Training & Development Assist with developing healthy employee relations climate, including employee motivation and coachingParticipate in collaborative project efforts with both the technology team and other departmentsMentor Technology Specialists to provide a consistent level of customer serviceInterview and hire prospective candidates for all positions in the department using targeted selectionReview all departmental SOPs on a quarterly basis and update as needed Show less Responsible for the management of the Technology Department including Information Technology (IT) and Audio Visual (AV). Primary responsibilities include day to day management of IT/AV function, vendor management and project management for 3 meeting centers in Center City Philadelphia.Audio Visual Duties- Working with Audio (handheld and wireless microphones, mixers, digital audio recording).- Video (video recording, videoconferencing, LCD projectors, streaming media, televisions, DVD) - Teleconferencing using Polycom speakerphones and Telos units- Installation and programming of equipment such as LCD projectors, Video equipment, Sound systems, etc.Information Technology Duties:-Works with contracted third party IT Managed Services Company to oversee the IT infrastructure, troubleshoot network, wireless access, staff workstations, software, hardware platform, and vendors.- Set up new users with laptops, software access, email, and phone access.- Set up of printers, copy machines, faxes, scanners and other office equipment.- Oversight of VoxNet VoIP Show less

  • Technology Manager

    Mar 2017 - Jan 2019

  • Technology Specialist

    Mar 2015 - Feb 2017
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  Dyventive, Inc

  Jan 2019 - Aug 2022

  Project Manager

  Manage project scope for large-scale, national, high impact live, virtual, and hybrid events from event design and development through closing. Work closely with sales, client planning, and operations teams to determine event technical and operational requirements for impactful productions. • Prepare project scope and manage technical production & labor schedules, sub-rental requirements • Work closely with Clients through meetings, site visits, and maintaining show documentation to determine equipment needs and technical solutions for projects• Assist with the creation of technical diagrams via Vectorworks• Monitor entire project scope throughout the event planning process• Manage all phases of event technical execution from load in through run of show to load out• Inventory management• Manage large crews on site Show less

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  Optum

  Aug 2022 - now

  Technical Production Manager