Ernst Tranquille

Experience

• 

  BURLINGTON COAT FACTORY

  Aug 2012 - Oct 2014

  Customer Service Associate

  - Maintained layaway department (often individually) during times of heavy customer traffic - Organized customer layaway merchandise based on the date and type of merchandise - Trained new associates in the department after a system update was performed on the registers

• 

  Eltman Eltman and Cooper

  Nov 2014 - Feb 2015

  Help Desk Intern

  - Installed software from company network drives to PCs throughout the firm - Assisted in monitoring the Help Desk ticketing system and resolving various issues reported - Assisted in the maintenance of IT resources including printers, VoIP phones and desktops

• 

  Maintech, Incorporated

  Dec 2015 - Nov 2017

  Desktop Support Engineer

  - Provided Level 1 hardware support for user desktops, monitors and VoIP phones - Imaged and deployed Win10 based workstations using Dell OptiPlex 9020 and 7040 hardware specifications - Provisioned and deployed VoIP phones including Polycom IP 320s,550s and 7000s as well as Polycom VVX 301s and 401s

• 

  SL Green Realty Corp.

  Nov 2017 - now

  Technical Analyst

  - Support and manage the Zendesk ticketing system - Provide in person, over the phone and remote support for end users - Provide Tier 1 AV Support - Provide Tier 1 Networking Support - Manage IT inventory using Samanage IT Service Desk software