Rejoice Johnson

Experience

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  Infostrategy Technology

  Jan 2017 - Dec 2019

  Human Resources Assistant
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  Ecobank Nigeria

  Dec 2019 - Jul 2020

  Resolution and Dispute Officer

  • Ensuring delivery of Arbitration billing report • Settlement Adjustment • Exception investigation, resolution, and escalation • Ensure all Dispute are settled accordingly • Processing of on settled dispute according with escalation

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  Fidelity Bank PLC

  Aug 2020 - Apr 2023

  • Supervising and coordinating all Customer service specialist duties • Identify customer needs and collaborate with internal departments to optimize experience and brand awareness. • Provide Potential and existing customers with exceptional services • Generate customer interest in the services or products offered by the company. • Provide personalized customer service by responding to the needs of the customers. • Ensure feedback from the customer to further improve the customer services. • Manage and update customer databases with the status of each customer. • Build customer loyalty and sustainability by follow-up of customer calls. • Evaluate problems of the customers and provide logical lasting solutions. • Manage filing, mailing, correspondence, and other management tasks. Show less

  • Settlement and Reconciliation officer

    Jan 2022 - Apr 2023

  • Customer Experience Inbound and Outbound officer

    Mar 2021 - Dec 2021

  • Contact Centre/Customer experience And Success

    Aug 2020 - Feb 2021