Liu Highway

Experience

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  East Accountancy and Consultancy Company

  Jan 1999 - Oct 1999

  Accounts Clerk

  ● Perform daily account duties● Perform some general clerical support to other departments when required, such as filing, data entries● Ad-hoc duties when required

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  Metal Technology (HK) Limited

  Nov 1999 - Oct 2002

  Accounts Clerk

  ● Responsible for daily accounting duties of accounts receivable and account payable ● Perform routine accounting functions such as data entry, document filing and preparing vouchers● Provide general clerical support, petty cash handling, system entries ● Assist in month-end closing and inter-company reconciliation ● Perform bank reconciliation ● Assist in preparing financial reports, budget and forecast process ● Liaise with internal and external stakeholders such as colleagues and auditors ● Handle ad hoc duties as assigned Show less

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  Pizza Hut

  Dec 2004 - Sept 2016

  Restaurant General Manager

  ● In charge person of at least one shop● Oversee whole area shop managers, sales and issues, solve them and then report to area manager● Responsible for day-to-day operations of the restaurant including hall and kitchen● Lead, supervise and train the team to deliver high quality of customer service and ensure the achievement of sales target, KPIs and operation efficiency● Formulate, execute and review standard operating procedures for restaurant operations and ensure the execution effectiveness● Monitor and keep close control on food quality, hygiene and work safety issues● Manage inventory level, movement and delivery schedule, conduct stock take regularly● Prepare various analysis on the sales figures and sales forecast of the store for management review● Implement branding and marketing promotions● Work closely with different internal department and pursue timely and effective communication● Assist in other ad hoc projects as assigned Show less

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  Uni-China (Market) Management Ltd.

  Jun 2017 - Aug 2018

  Area Manager

  ● Report to Operation Director directly● In charge to manage day-to-day operations and monitor performance of retail shops to maximize sales and productivity, manpower efficiency and deliver quality customer service● Responsible to manage 30 stores and over 120 staff● Sales increased 80% more with immediately action and promotion and zero complaint in my area● Enhance and implement Standard Operations Procedures and Company Policies● Frequently preparing analysis reports for management review week by week● Implement strategies to achieve sales targets and shop team performance● Recruit and train frontline staff with shop hygiene, occupational health & safety, selling skills and service standard● Handle HR matters for Operations Team such as attendance record, duty roster, documents follow-up etc.● Maintain efficient communication between retail shops and internal departments● Get regular market information within jurisdiction, consolidate the first-hand information report to the management Show less

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  Wellcore (HK) Limited

  Dec 2018 - Aug 2019

  Shop Manager

  ● Oversee and manage multi-stores daily operations● Sales increased 50% more compare with last year same period● Supervise the daily operation, including staffing, training, inventory, administration and hygiene● Lead and supervise the team to deliver high quality products and service to achieve sales and operation targets

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  IRVINS

  Sept 2019 - Jun 2021

  Assistant Operations Manager

  ● Responsible for budget planning, P&L (from negative to positive) ● Monitor and develop marking strategic plans to achieve the organizational goals and increase brand visibility and success to sell our products in 7-Eleven & HKTV mall● Act as a key person in motivating, training and driving the team culture, success in changing atmosphere and staff quality to get 100% audit scores from Nov to present● Responsible to manage 7 stores (Hong Kong and Macau)● Develop and enhance the team in providing the good quality of customer services, sales performance, daily operations, quality, cost and inventory accuracy● Maintain a high standard of store environment and ensure customer service quality Show less

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  Sing Health Limited

  Jun 2021 - Oct 2023

  Operations Manager

  ●Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.●Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.●Monitor and develop strategic plans to achieve the organizational goals and increase brandvisibility and success to sell our products in Citysuper, Genting Dream Cruise, Deliveroo and HKTV mall.●Develop and enhance the team in providing the good quality of customer services, salesperformance, daily operations, quality, cost and inventory accuracy●Maintain a high standard of store environment and ensure customer service qualityHighlight.●HKTV Mall sales increased 50%●E-Commerce revenue increased by 30%●Launch in Deliveroo, Genting Dream Cruise and Citysuper. We have also expanded our distribution network Show less

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  Fotomax - SH photo GmbH

  May 2023 - now

  Operations Manager