Linda Thompson

Experience

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  Steinway Hall - Dallas/ Fort Worth/ Plano

  Aug 2006 - Oct 2011

  Executive Assistant

  - Developed and maintained database of all pianos available for sale. Resolved mistakes in customer files and in-progress sales.- Photographed special events and guests the company hosted. Created graphics and well-lit images of pianos for sales and service use.- Served as chief technical guru. Taught myself and the team how to use the new phone system. Answered questions on using Salesforce and common Office products. Created programs for recitals and events and resolved most printer problems.- Provided detailed file management and data entry skills. Ensured we had copies of the right information stored in an easy-to-locate way. Used QuickBooks to create bank deposits and update customer information. Show less

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  Cooper's Copies and Printing

  Jan 2013 - May 2020

  Sales & Customer Service Associate

  - Demonstrated remarkable organization as half of a 2-person team managing 80-100 orders collectively. Coordinated the setup, proofing, production, and delivery of custom print orders.- Restored company reputation with a school district client, successfully negotiating a 3% price increase that enabled the contract to become profitable after consistently operating at a loss.- Managed online orders through Weebly website for client’s quarterly events. Confirmed quality of orders from setup to final product and ensured timely shipment.- Improved order accuracy through building HTML order form. Enabled faster personalization of business cards with fewer errors due to providing common address and quantity options tailored for client.- Prevented stock outages by creating an application to view and update supply quantities, with indicators when an item was below the order threshold. Built with HTML, JavaScript, and Google Sheets. Show less

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  This Dot, Inc

  May 2021 - Aug 2023

  Software Engineer II

  Software Engineer II - 08/2022 - 08/2023- Increased reader time on site for company blog with over 150K views/month. Created React function to improve suggested articles based on author, content, and date.- Only company developer out of 5 to attempt and pass Contentful Partnership exam. - Grew automated test coverage of a React app by 57% using Cypress and Cucumber. Test suite included a custom Cypress command to authenticate tester accounts before use.Software Engineer I - 09/2021 - 08/2022- Improved data reliability by 8% through documentation and improvements to application’s API integrations.- Saved a client 16 hours of testing time by discovering and resolving an issue on release day. Kept management updated and collaborated with teammates to fix the problem.Software Engineer Apprentice - 05/2021 - 09/2021- Developed a route-based page for pharmaceutical resources. Used Angular and NgRx to enable users to watch and download related videos and documents. - Implemented an Angular text-wrapping component used across 3 applications. Allowed users to change the lines of a paragraph based on the text length and screen space available. Show less