Mohammad Hegazy

Experience

• 

  Asfour Crystal

  Aug 2013 - Jun 2014

  Machine Design Engineer

  - Creating 2D and 3D CAD Drawing Using 3D Modeling software.- Maintaining the Bill of Materials (BOMs) for all products.- Engineering design projects and developing new machine designs.- Developing the old machines by designing new mechanical components.- Dealing with suppliers to get an estimation of the primary cost.- Work with manufacturing team on the final product.

• 

  Trainer/Instructor

  Oct 2013 - Jan 2015

  Trainer/Instructor

  I used to give courses and tutorials to many audiences who were studying mechanical engineering.Giving many courses to Engineering students "Aerodynamics, ICE, Fluid Mechanics, Thermo-dynamics, Machine design, Stress analysis, Material Science, Classical and Digital Control, Vibration, Mathematics, Structure Mechanics .. etc"

• 

  Al-Sayer Group Holding

  May 2015 - now

  • Manage service branch to reach monthly and annual targets [FIR, NPS, Gross margin, expenses, RRP, WIP, Manufacturer principles]• Ensure a reliable communication with customers, maintain customer retention.• Maintain a healthy working environment, encourage, and enhance employees as well seeking employee happiness.• Setting annual budget, depends on market changes and future challenges. • Attend customer complaints-concerns, have periodic root cause based action plan to enhance customer experience to avoid future complaints.• Maintain the KAIZEN Sprit in the team to have a sustainable business.• Develop individuals’ performance through coaching, identifying competences and setting training needs.• Coordinating with other different departments to have healthy working environment along a beneficial cooperation.• Periodical reports for higher management addressing challenges, goals, plans and performance.• Preparing periodic action plans through PDCA, using customer voice, internal notices seeking targets. Show less • Manage & supervise service branch to reach monthly and annual targets [FIR, NPS, Gross margin, expenses, RRP, WIP, Manufacturer principles]• Ensure a reliable communication with customers, maintain customer retention.• Maintain a healthy working environment, encourage, and enhance employees as well seeking employee happiness.• Setting annual budget, depends on market changes and future challenges. • Attend customer complaints-concerns, get them satisfied and have a preventive action.• Maintain the KAIZEN Sprit in the team to have a sustainable business.• Develop individuals’ performance through coaching, identifying competences and setting training needs.• Coordinating with other different departments to have healthy working environment along a beneficial cooperation.• Periodical reports for higher management addressing challenges, goals, plans and performance.• Preparing periodic action plans through PDCA, using customer voice, internal notices seeking targets. Show less Managing a professional team in automotive after sale service to afford a distinguishing level of service to Al Sayer TOYOTA customers.Monitoring team KPIs and setting improvement plans.Faciliting performance and operations to meat the budgeted target utilizing employees and assets to the maximum.Handling instant customer complaints and working on monthly action plans to avoid such issues. Managing CRM team to grasp new customers and market our spectacular services to increase Monthly sales. Assuring that all service bulletins are applied and following manufacturer instructions and philosophies to meet customer expectations. Using TOYOTA principles and techniques "Kaizen, genchi genbutsu, .." to control our dynamic environment within a standardized levels.Eventually, Offering spectacular after sale service for TOYOTA customers. Show less

  • Deputy Manager, Service

    Aug 2022 - now

  • Asst. Manager, Service

    Oct 2019 - Jul 2022

  • Supervisor, Customer Relations

    May 2018 - Oct 2019

  • Master Technical Engineer

    May 2017 - May 2018

  • Technical Engineer

    May 2015 - May 2017