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Martha Haller

Martha Haller

Front Desk Intern

Followers of Martha Haller594 followers
location of Martha HallerGreater Seattle Area

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  • Timeline

  • About me

    Marketing Assistant at Aegis Living

  • Education

    • Hotel Institute Montreux

      2013 - 2015
      Bachelor of Business Administration (BBA) Marketing in Hospitality Management Cum Laude

      Student of the month for the month of December 2013

    • Swiss Hotel Management School

      2011 - 2013
      Swiss Diploma in Hotel Operations Hospitality Administration/Management

      Activities and Societies: Student Ambassador Forum (SAF). Student ambassador forum- Academic Ambassador

    • Mercer Island High School

      2007 - 2011
      High School Diploma HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

  • Experience

    • Old Edwards Hospitality Group

      Mar 2013 - Aug 2013
      Front Desk Intern

      Receptionist at the front desk at Old Edwards Inn and Spa.

    • Old Edwards Hospitality Group

      Feb 2014 - Oct 2014
      Concierge and Front Desk Intern

      Hotel concierge

    • Fairmont Hotels & Resorts

      Jun 2015 - Aug 2016
      Nigh Audit Manager

      • Analyzed account books for accuracy and efficiency.• Assessed data and information to check entries, calculations and billing codes foraccuracy.• Generated daily, weekly and monthly revenue reports to close out day and meetobjectives.• Created spreadsheets using Excel and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.

    • Old Edwards Hospitality Group

      Aug 2016 - Mar 2017
      Front Desk Supervisor

      • Mentored new staff on correct procedures, compliance requirements and performance strategies.• Managed customer complaints and rectified issues to complete satisfaction.• Created and optimized employee schedules to secure proper coverage for all shifts.• Generated reports detailing daily actions, including guest numbers, accounting expensesand income and room service usage.

    • Harrah's Cherokee Casino Resort

      Mar 2017 - Jul 2018

      • Worked with clients to coordinate details of special functions to ensure events ran smoothly.• Cultivated new business through up-selling and expanding current accounts.• Provided personable service, which resulted in a 20% increase in customer service ratings.• Promoted value-added services, such as vouchers and special access options to increaseguest satisfaction.• Provided friendly attentive service to guests, clarifying any customer issues or concerns.

      • VIP Host

        Sept 2017 - Jul 2018

      • Front Desk Clerk

        Mar 2017 - Sept 2017

    • PNC

      Oct 2018 - Dec 2019
      Branch Sales and Service Representitive

      • Advised customers on loan, investment and savings products.• Nurtured connections with established customers to identify new needs, match offeringsand drive sales.• Set up accounts, services and contracts for customers.• Educated customers on variety of loan products and available credit options to promotevaluable decision-making.

    • Gantry

      Jan 2020 - Oct 2020
      Loan Administrator

      • Reviewed loan agreements to verify completeness and accuracy according to applicablepolicies.• Created financial analysis reports of commercial real estate, borrowers' financial statements,lease reviews and market research.• Investigated and resolved discrepancies in monthly bank accounts.• Minimized internal accounting department backlogs by updating accounts and generatingreports.

    • Aegis Living

      May 2021 - now

      • Marketing Coordinator

        Dec 2022 - now

      • Lead Concierge

        May 2021 - Dec 2022

  • Licenses & Certifications

    • Bachelors of Business Administration in Hospitality Management

  • Honors & Awards

    • Awarded to Martha Haller
      Certificate of Excellence for outstanding grades in Finance and Economics Edmond de Rothschild (Suisse) S.A. Mar 2015
    • Awarded to Martha Haller
      Employee of the week Old Edwards Inn and Spa Jun 2013