Michael Hagedorn

Experience

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  Household International

  May 1986 - Sept 1990

  Retail Branch Manager

  Lead branch office in sales, customer service and account growth.Develop mortgage broker and retail financing sources through outside sales activities.

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  Citigroup/Citi

  Sept 1990 - Jan 2010

  Lead team of Mortgage Underwriters in sales of first and second mortgages. Direct Mortgage Processors to ensure top of center loan turnaround times.Train Mortgage Closures and Mortgage Funders in customer service skill building to ensure no customer complaints. Lead staff in exceeding branch sales and P&L goals generating year of year profit improvement. Recruit, Hire, Train branch staff. Achieved training manager designation for the region.Adhere to all federal, state, company compliance guidelines were followed.

  • Personal Banker/Sales Manager

    Jan 1996 - Jan 2010

  • Retail Branch Manager

    Sept 1990 - Sept 1996
• 

  Paramedic Services of Illinois

  Jun 2003 - Nov 2014

  Firefighter Paramedic (retired)

  Train department personnel in Emergency Medical operations for the department.Develop curriculum and conduct continuing education training for 40 department personnel.Lead 50+ first responders in large scale events to solve complex life threatening problems.Use Multi-Tasking skills in high stress situations to ensure successful outcomes.

• 

  Fifth Third Bank

  Dec 2014 - Jun 2019

  Relationship Banker

  Relationship Management grows and deepens relationships of assigned book of clients. Management of mass affluent clients. Consistently exceed production goals. Relief manager-exceed goals set forth for assignments. Acting manager role in absence of branch manager. Selected by Regional Manager to be a lending champion and banker mentor for the region. Facilitate area banker lending calls as well as educate on relevant topics. Expertly able to assist with implementation of internet & mobile channels to banking needs. Sell-cross sell business and consumer deposit products utilizing consultative sales approach. Develop new and existing small business relationships utilizing telemarketing and outside sales. Provide small business clients secured and unsecured lending solutions utilizing conventional and SBA underwriting. Build business relationships utilizing business credit, merchant services, treasury management, payroll solutions. Deepen business and consumer client relationships using credit cards, Identity alert. Recognized for A+ customer experience ratings. Refer clients to private bank, investment advisors. Coach tellers on transitioning clients to the bankers to optimize sits and cross sell opportunities. Sell first and second mortgage solutions to clients-Refer to mortgage loan officer as appropriate. Adhere to all operational guidelines and regulations to ensure operational risk excellence. Show less

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  BMO US

  Jun 2019 - now

  Lead Day to Day activities of branch team to meet and exceed branch Goals. Daily Coaching of employees in activities and behaviors that lead to balanced scorecards, superior customer experience results and holistic conversations to uncover customer needs. Ensure referrals are being made to appropriate banking partners. Own the Business banking pillar for the branch. Source and open new business banking relationships. Conduct holistic needs based conversations for business lines of credit and credit cards. Branch operations audit excellence. Customer experience, digital banking and lending champion for the Market. Recognized as a top 4 branch for Balanced Scorecard results in AZ for Fiscal year 2021.Promoted to larger branch in 2023. Show less • Utilize Salesforce to manage, grow and deepen personal and business client relationships• Use the consultative sales process to uncover client needs• Consistently exceed production goals• Expertly able to assist with implementation of internet & mobile channels to banking needs• Sell business and consumer deposit products, mortgages, home equity, credit cards and traditional business loans• Develop new and existing small business relationships utilizing telemarketing and outside sales networking• Working knowledge of financial statements, profit and loss, personal & corporate tax returns and credit analysis• Sell treasury management, payroll, card processing services to simplify business clients banking experience• Provide small business clients secured and unsecured lending solutions. SBA lending basic knowledge• Selected to pilot Branch Banker Call Center Program implemented in March 2020. • Due to outstanding success in role in Call Center pilot chosen by Arizona leadership to stay on program.• Assist with training and on boarding of new to the call center assistance role Bankers. Show less

  • Vice President|Bank Manager

    Nov 2020 - now

  • Retail Relationship Banker

    Jun 2019 - Nov 2020