Rahul Kumar

Experience

• 

  SBI Life Insurance Co. Ltd.

  Jul 2011 - Aug 2015

  Executive

  • Responsible for the achieving the 13th Month Persistency target as well as to achieve the annual Renewal Target for F.Y 16.• Managing the call centre and different calling activity. • Renewal target setting for the call centre and for the branches. • Different Champaign, like SMS, E-mail IVR calling and manual Calling to the policyholder on the specific time.• To provide different access to the callers for customer details. And timely quality checks to the callers. • Review with the call centre on a weekly basis, and highlight the area of improvement. • Responsible for the different Champaign template for SMS, E-mail, IVR and manual calling, and their approval from the compliance team as well as the Team Legal. • Handling a team of 10 people, and I am responsible for their annual appraisal.• Providing different Analysis to the Top Management and highlighted the area of improvement in persistency and call centre. • Responsible for the process of monthly Management Business Review with the top management. Show less

• 

  HDFC Life

  Aug 2015 - Mar 2017

  Deputy Manager Operations

  • Responsible for the achieving the 13th Month Persistency target as well as to achieve the annual Renewal Target for F.Y 16.• Managing the call centre and different calling activity. • Renewal target setting for the call centre and for the branches. • Different Champaign, like SMS, E-mail IVR calling and manual Calling to the policyholder on the specific time.• To provide different access to the callers for customer details. And timely quality checks to the callers. • Review with the call centre on a weekly basis, and highlight the area of improvement. • Responsible for the different Champaign template for SMS, E-mail, IVR and manual calling, and their approval from the compliance team as well as the Team Legal. • Handling a team of 10 people, and I am responsible for their annual appraisal.• Providing different Analysis to the Top Management and highlighted the area of improvement in persistency and call centre. • Responsible for the process of monthly Management Business Review with the top management. Show less

• 

  Ageas Federal Life Insurance Comp Ltd

  Apr 2017 - now

  Chief Manager

  Directing full development cycle of planning, analysis, design, development, testing, and implementation using data mining and data analysis tools.• Finding new processes, determining gaps in existing process and implementing new processes; participating in design reviews and contributing in allocation of functionality to specific system components.• Simulating, designing, developing & deploying computationally complex and practical data; building and delivering comprehensive data strategy roadmaps; ensuring final deliverables are of the highest quality.• Spearheading data analysis projects to identify areas for improvement in renewal collection and persistency. • Leading cross-functional teams to streamline operations and enhance overall productivity.• Collaborating with stakeholders to define business requirements and ensure project success.• Conducting market research and competitor analysis to drive strategic decision-making.• Utilizing analytical tools for comprehensive data analysis and project management Show less