Piotr Iwanicki

Experience

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  PZU

  Jan 2009 - Jun 2009

  Specjalista ds. Zgłoszeń powypadkowych

  • Przyjmowanie zgłoszeń wypadków samochodowych oraz niematerialnych• Informowanie klientów o bieżących działaniach w ich sprawach

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  Radio-kim.pl

  Jul 2012 - Feb 2013

  Administrator / Dziennikarz portalu radio-kim.pl

  • Writing and editing press articles • Creating and working on my own gastronomic section on website• Day to day work with CMS platform

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  REVITUM S.A.

  Jan 2013 - Jul 2013

  Marketing Copywriter

  • Marketing and advertising articles for company websites• Working with CMS platform• Help with company's marketing actions

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  Provident Polska

  Jun 2013 - Oct 2013

  Stażysta w Biurze Komunikacji Wewnętrznej

  • Intranet handling• Working on „Pasjonaci Providenta” internal contest• Newsletter handling• Everyday internal communication work

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  Carrefour Polska

  Nov 2013 - Feb 2014

  Specjalista w Dziale Komunikacji Wewnętrznej

  • Intranet Handling• Creating corporate newsletter• Working on corporate newspaper (articles, photoshoots etc.)• Everyday internal communication work

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  Własna działalność

  Jun 2014 - Oct 2016

  Copywriter Freelance / Artysta figurkowy

  • Marketing writing, SEO• Proofreading• Specialised articles• Freelance wargaming miniatures painter• Building tables for wargaming

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  CWT

  Nov 2016 - Dec 2021

  Senior L2 Support Consultant, Client Implementations & Support, Travel Services EMEA

  • L2 technical support and maintenance of CWT Tools and Online Booking Tools - KDS,GetThere, Concur, myCWT web, myCWT Flight mobile app• myCWT Flight app Subject-Matter Expert• Troubleshooting, diagnosing, testing and developing solutions and/or workaroundsto reported client issues (ServiceNow)• Bug reporting to DevTeam• Regression tests after mobile app new releases (aprox. 1-2 times per quarter)• Re-tests after bug fixing (either me or DevTeam)• Day to day work with DevTools and XML files (SOAP exchange between OBTs and GDSes)• Writing test cases for mobile and web myCWT app• Checking release notes and updating test cases• Evaluating potential impact of reported issues• Providing ideas on enhancing UX on the app• Day-to-day work with product owner• Client setup and implementation• Smaller projects handling• Delivering internal trainings (new hires, tools trainings)• Creating/updating manuals for known tools• Day-to-day work with Global Distribution Systems (GDS) - Sabre, Galileo, Amadeus• Supporting co-workers in daily tasks on GDSes, OBTs and CWT Tools Show less

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  Citi

  Dec 2021 - Jun 2022

  Client Onboarding Analyst

  • Safekeeping account implementation (nostro, head, custody, cash accounts) in accordanceto client specification• Day to day work with SWIFT communication• Working on projects and reports

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  CWT

  Nov 2022 - now

  Digital Implementation Specialist