Terri Smith

Experience

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  Southeastern Community College

  Aug 1998 - Aug 2007

  Program Manager

  Program Manager: Manage all aspects of the automotive program.

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  Planned Parenthood of Southeast Iowa

  Aug 2007 - Aug 2010

  Community Liaison

  : Led efforts to promote and support the organization.• Coordinate fundraising efforts. • Provide marketing assistance.• Participate in community outreach projects.• Support and promote legislative advocacy.

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  ABCM Corporation

  Aug 2010 - Sept 2013

  Marketing Coordinator

  Focused on mental health issues and brain injuries at long-term care communities.• Advocate on behalf of seniors and those with mental health issues.• Increase census of specialized population within long-term care facilities. • Participate extensively in the State of Iowa mental health redesign.• Build a statewide network of providers, advocates, and consumers in the brain injury, intellectual disability, and mental health arenas. .

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  Cardinal Care Corporation

  Sept 2013 - Feb 2014

  Director of Community and Government Relations

  Short-term positon to increase census at Danville Care Center• Establish relationships with local health care providers, social service agencies, media and community members to increase awareness and perception of Danville Care Center.• Interact with local and state government officials to advocate for seniors and the long-term care industry.• Develop staff incentive programs and enhance communication between staff and administration.

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  LivWell Seniors

  Jan 2014 - Mar 2016

  Senior Resource Specialist

  Successfully assisting families and seniors in finding the ideal retirement community. • Develop a strong network of experts in senior care and housing.• Educate and guide families through every step of the transition process.• Provide personal tours allowing clients to see the senior housing communities first hand and experience the culture prior to making a decision.• Build mutually beneficial relationships that support a win-win solution for everyone involved.• Establish and maintain relationships with professionals in the community to increase referral network..• Participate in legislative advocacy on behalf of the senior community.• Volunteer personal time to assist all seniors regardless of their financial situation. Show less

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  WellCare Health Plans

  Dec 2015 - Mar 2016

  State Advocacy Manager

  Focused on establishing relationships and forging partnerships with community providers to increase health outcomes for all Iowans.• Manage four Community Advocates located throughout Iowa.• Identify gaps in health care services and develop programs and partnerships to fill them.• Maintain database of available social services.• Educate stakeholders on the importance of integrating mental, physical and social health. • Represent WellCare statewide to promote positive relationshipsCompany lost contract, eliminating position. Show less

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  EFR Employee & Family Resources

  Mar 2016 - May 2022

  Account Manager

  Responsible for serving and retaining 200+ clients in their Employee Assistance Program (EAP) benefit. • Increase utilization of the EAP by providing group and one-on-one education to human resources professionals, managers and employees.• Focus on team building, strengthening relationships and finding solutions. • Upsell wellness programs, training, coaching and mediation to existing clients.• Solicit referrals for new business.• Participate in trade shows and conferences to present EAP to relevant professionals. • Act as liaison between client and mental health providers to problem solve and increase communication.• Update CRM software to maintain records of client interaction. Show less

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  Optum

  May 2022 - now

  Sales Implementation Manager

  Responsible for implementation of Institutional Special Needs Plan (ISNP) within skilled nursing facilities.• Conduct compliant lead generation process.• Educate staff, individually and in groups, on plan details and partnership expectations.• Coordinate events to educate residents and families on plan benefits.• Disseminate plan material as appropriate. • Act as liaison between SNF leadership, clinical staff, and sales team to identify and resolve issues, and to ensure accurate and timely communication among involved parties. Show less