Nuria Rodriguez

Experience

• 

  DXC Technology

  May 2007 - now

  - Manage and make use of Nexthink tool.- Elaborate dashboard to meassure user digital experience for final customers. - Analyze the data recovered by the application and detect possible points to focus on. - Collaborate with other teams (service desk, L2 and L3) to understand frecuent issues and apply fast solutions to decrease incidental numbers.- Manage Nexthink engage module to recover final user digital experience and provide stadistics.- Work with Nexthink act module to get solutions in different scenarios using Powershell scripting. Show less

  • Workplace Engineer - Proactive Support

    Sept 2020 - now

  • Workplace Engineer

    Dec 2017 - Sept 2020

  • File Transfer SME

    Sept 2014 - Nov 2017

  • Remedy Administrator and Developer

    Jul 2009 - Sept 2014

  • Asset management

    Dec 2008 - Jul 2009

  • Technical application support

    Oct 2007 - Nov 2008

  • Remedy administrator

    May 2007 - Oct 2007