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Paulina Boryczko

Paulina Boryczko

Receptionist

Followers of Paulina Boryczko132 followers
location of Paulina BoryczkoCracow, Małopolskie, Poland

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  • Timeline

  • About me

    Senior Content Analyst at Teleperformance

  • Education

    • Bilingual High School: French - Polish

      2008 - 2011

      - Biology, history and mathematics in French- Matura (A-levels equivalent) in mathematics in French- Matura (A-levels equivalent) in second language- French

    • Krakow University of Economics

      2011 - 2012
      Międzynarodowe Stosunki Gospodarcze

    • Uniwersytet Jagielloński w Krakowie

      2013 - 2019
      Veterinary Medicine Doctor Faculty of Veterinary Medicine 4

      University Centre of Veterinary Medicine UJ-AU Cracow, Poland

  • Experience

    • B&B La Fontaine

      Feb 2012 - Feb 2013
      Receptionist

      - receiving international visitors at the front desk- receiving and sorting daily mails (both in English and French)- answering phone call in English and French- organizing and updating information on booking websites online

    • Med-Vet Danuta i Jacek Szydłowscy

      Oct 2016 - Oct 2018
      Vet intern

      - assisting during consultations and procedures- pre-op and post-op care- dealing with english speaking customers

    • No. 7 restauracja

      Jun 2017 - Jun 2020
      Waitress

      - working with international clients- working under pressure

    • Teleperformance

      Sept 2023 - now

      - Conducting daily quality and appeal reviews, providing feedback to agents.-Ensuring SLA performance through individual and team actions.-Analyzing quality errors and trends, offering corrective solutions.-Reportint risks and tracking bug resolutions.-Collaborating with other teams to improve training and identify grey area cases.-Developping and administrating Product Knowledge Tests for refresher training.-Performing calibration meetings and exercises to align with clients and vendors.-Supporting innovation initiatives and assisting with client requests. Show less

      • Content Analyst

        Jun 2020 - now

      • Quality Analyst

        Jun 2024 - Dec 2024

      • QA SME - informal role

        Sept 2023 - Jun 2024

  • Licenses & Certifications

    • Bilingual: Polish-French Matura (A-levels equivalent)

      Bilingual High School: polish-french
      May 2011

    • Cambridge English Level 2 Certificate in ESOL International

      British Council